MO Client Static Data Specialist

Job description / Role

Standard Chartered is a leading international banking group operating for over 150 years in Asia, Africa and the Middle East. We've built a successful and sustainable business by playing a fundamental role in economies, helping people and businesses grow and achieve their aspirations. With over 89,000 employees representing 127 nationalities, we value the diversity and unique perspectives amongst our people. We are committed to developing their strengths and enabling them to make a difference to our success by helping them fulfil their potential.

Implement and drive Middle Office (""MO"") processes to enable the business to operate more effectively and in accordance with globally consistent standards, controls and levels of conduct on the management of quality Static Data and Off-boarding activities.

Key Roles and Responsibilities
* Thorough Knowledge & Adherence to laid down processes, and relevant Group Policies and Guidelines at all times
* Awareness of the importance of Operational Risk Framework and risk tool-kit, understanding the risks in the process, ability to identify process gaps
* Drive static data accuracy and TAT on exceptions in-country
* Regularly interact with relationship managers and Client Coverage managers and Operations to address any bottlenecks relating to static data
* Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
* Coordinate with Hub& different stake holders to to share weekly & Monthly reports.
* Maintaining up-to-date records of all instructions /clarifications received and proper archival of the same and report exceptions to line manager
* Matching of critical client static data attributes review in SCI and various upstream systems and downstream TPs
* Coordinate and closure of all outstanding items.
* Ensuring accurate updating of volumes sheets & daily Checklists of tasks assigned to MO directly or submitted by RM team directly.
* Request and maintain the employee profiles DQM (Data Quality Management)
* Liaise with RM/CCM for data clean-ups of data exceptions
* Co-ordinate with teams in hubs for the clean-up of data exceptions with the information gathered from RM/CCM teams and update Group CSDU data quality team on the status
* Quarterly monitoring of all linkages between SCI and various upstream systems (CRM, CDD, Credit mate ) and downstream systems ( TPs- Core Banking, Lending, Trade, Cash, Securities, Client access)
* Inform DQM team about any exceptions that are to be kept as a result of country regulatory issues etc,after obtaining approvals from country DMC and the COM team.
* All other data clean up arising out any projects etc - to be co owned
* Raise operational risk items / Phoenix w.r.t any process deviations on data and any challenges faced during clean up of exceptions
* Validate data definition for countries - i.e. defining WB / SME populations, exclusions to data, mapping table used in the process of reporting
* Liaise with the relevant Hub Teams required for support for the group driven initiatives Governance
* Attend with MO CSDU unit manager SRM calls and report any deviation or process gaps Off-boarding activities
* Coordinate with relationship manager and client coverge Managers to identify clients for off-boarding, manage client communication and associated notifications if required.
* Co-ordinate with the central closure teams on closures and ensure that the process is carried out seamlesslyand in line with agreed SLA standards until the client is off boarded, and report any deviation exceptions to line manager
* Ensure Dormancy reports are reviewed by CIC RM's periodically to enable them to decide proper actions (Exit or CDD triggers)

Requirements

* Business or accounting related degree
* Preferred expereince in Corporate Banking Client Management
* Excellent communication (written and verbal) and negotiation skills
* Fluency in Arabic is a preference

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.