MO Documentation Specialist

Job description / Role

Standard Chartered is a leading international banking group operating for over 150 years in Asia, Africa and the Middle East. We've built a successful and sustainable business by playing a fundamental role in economies, helping people and businesses grow and achieve their aspirations. With over 89,000 employees representing 127 nationalities, we value the diversity and unique perspectives amongst our people. We are committed to developing their strengths and enabling them to make a difference to our success by helping them fulfil their potential.

Our Consumer Banking business offers solutions and services through multiple channels including branches, call centres, award winning online and mobile applications. We drive deep relationships with our 13 million customers by consistently meeting their financial needs, whether it's introducing first-to-market solutions that bring greater convenience and flexibility, or rewarding their total banking relationship with us.

Job Description
* To provide quality support and advice to Relationship Managers (RM's) within Corporate & Institutional Clients (CIC) and other business units globally as and when required reviewing all Loan Agreements and Security documentation from both a legal and business perspective relating to those business areas mentioned above (including the origination of documentation for customers where required).
* To maintain independent control over securing documentation for all of the above mentioned Business Units.
* To ensure all securing documentation is held & in order; that conditions of approval are satisfied & /or waiver(s) obtained prior to drawdown of facilities
* To protect the Bank's interest by ensuring that documentation is complete & effective, whilst assisting the RM's in their efforts to maximize revenue.
* Ensure adequate customer due diligence on new and existing customers to ensure that the bank does not become subject to reputational, operational or legal risks
* Handle AO and CDD related documents (originals received from the RM/Client, upload them in the CDD system)
* Identify and escalate blockages in the on-boarding/review process
* Responsible for providing direct sales support on post origination CDD activities by engaging with client, legal, compliance, etc
* Work with Clients / Relationship Managers to understand the client, correctly assess the client's AML Risk, liaise actively other departments / stakeholders (wherever required) and maintain high quality & timely CDDs and statistical reporting
* Act as an interface for CDD Execution Teams to RMs in the region to ensure discipline (no overdue CDDs) and quality in CDD execution whilst ensuring fast TAT
* Maintain CDD/GIC overdue levels below the required threshold at all times
* Reduce the time spent by RMs on CDD/On-boarding related activities
* Deliver high quality service to clients and other internal stakeholders by ensuring queries are handled in a quick and professional manner
* Monitor tracking (to be provided by central teams) training for relevant team members, in particular training that is required/mandatory (e.g. regulatory). Escalate to appropriate forum (e.g. CORC and/or individuals (e.g. CIC Head) as appropriate for gaps in training

Key Roles and Responsibilities
* To review draft Loan Agreements, Security Documents and other related documents to the transaction for all customers in accordance with the terms of the approved BCA. Ensuring all elements of the agreement are effective and operationally viable. If any issues are raised to then ensure these issues are addressed to the satisfaction of all parties concerned.
* To liaise directly with the Business Units, External and Internal Legal Counsel and Customers to discuss documentation requirements both from a legal and business perspective and advising those parties of any drafting requirements.
* To follow up and resolve documentation issues with RMs & customers in order to protect the bank's position & make facilities available as soon as possible.
* Enhance the customer experience by ensuring that CDD and account opening is customer centric and straight forward
* Provide guidance to RMs about latest regulation and process updates. Implement new policies, processes or systems which relate to the CDD model
* Constantly review the process, system and underlying policies to ensure that they are efficient, fit-for-purpose and provide feedback to appropriate authorities.
* Liaise with the Hub to ensure that consistent standards are delivered by the hub for the region by monitoring rework rates to ensure they remain within defined thresholds, suggesting and taking action to rectify as appropriate
* Conduct regular in-house exercises to identify specific management / process issues and recommend solutions, make the case for change with stakeholders and assist with implementation as required
* Actively assist countries with conceptualizing, planning and executing remediations in line with group priorities
* Ensure accurate and timely completion of all CDD applications/renewals
* Maintain good relationship with all stakeholders (Chennai Hub, FCC, RMs, etc.)
* Assist other members of the Middle Office team as and when required

New Accounts/CDD-GIC reviews
* Follow-up and collect documents from client (depending on client sensitivities) ensuring the "Once to Client" rule is adhered to as much as is practical
* Identify missing / additional documents required for CDD / GIC reviews
* Review documentation received from Client / RM to:
* Ensure documentation "correctness" (i.e. that the document is ""true"/ accurate and conforming to relevant standards)
* Ensure documentation "completeness" (i.e. that all documents required for AO or CDD/ GIC have been obtained and all required fields in AO form are filled in)
* Scan, upload and correctly tag the documents per global documentation standards
* Initiate and track CASA Account opening and CDD/GIC/GA reviews
* Ensure handover of physical documentation for archival as per local requirements (sending originals to relevant team (e.g. OPS))
* Inform product partners on completion of CDD to commence downstream implementation of facilities & accounts, track progress/ completion and report status to interested parties.
* Support GIC / network account opening related process as appropriate
* Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely escalations

Others (Document Management, MIS & Process Insights)
* Track document expiry / document update triggers and action document collection from client
* Manage document inventory and enable retrieval of AO and CDD documents
* Maintain relevant MIS on E2E account opening and CDD process (from client request to confirmation to client on account opening)
* Ensure CDD document deficiencies are kept at minimum and are rectified on time
* Ensure compliance with all internal/regulatory policies & regulations

Requirements

* Influencing, analytical and problem solving skills
* Diligent and detail oriented
* Knowledge of CDD policy and procedures
* Fully conversant with rules and regulations with previous hands-on experience with account opening / periodic reviews
* Proactive, focused attitude towards work and an ability to consistently meet deadlines
* Strong communication skills, both verbal and written and a very strong customer service orientation
* Fluency in English
* Ability to work on own initiative but also work very well as part of a team.
* Educated to degree level, preferably with a legal background and having worked in a top tier Corporate & Banking Finance practice.

Optional requirements:
* Experience within financial services
* Fluency in Arabic would be an advantage
* One or more of the following would also be a distinct advantage: Legal background/education, Process mapping and improvement.
* Knowledge of WB products & SCB Legal Documentation framework
* Excellent inter-personal / communication skills
* Strong PC skills in the use of Word, Lotus Notes, Excel.
* Ability to protect the Bank's interest whilst maintaining a working relationship with the RMs.

Judgment / Complexity
* To assume responsibility on specified accounts for the production / negotiation of all documentation & to decide when all terms & conditions of approval have been met for those accounts, so that a Conditions Precedent can be met to make facilities available, in accordance with the DOI's.
* To decide whether all other documents received acceptable to the bank (i.e. are enforceable & in accordance with the approval terms and all bank risk has been minimised to the fullest extent possible). It is the responsibility of the jobholder to review these documents. Drawdown of funds is often authorised on the strength of this independent check.
* To review documentation prepared and ensure all operational aspects are detailed in current Department Operating Instructions. The jobholder is encouraged to challenge contents, raise queries etc. as part of the responsibility of exercising dual control.
* To support the RM's & credit approvers in the determination of documentation requirements for each customer & to ensure that such requirements are included in the conditions precedent section of the facility letter to be sent to the company.
* To prioritise the day to day work without reference, including urgent requests to prepare documentation.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.