National Sales and Retail Manager

Job description / Role

The National Sales and Retail Manager is responsible primarily for driving Retail sales in the market, through all channels. This role involves the indirect management and the development of the field teams and the elaboration and execution of Retail strategy in collaboration with our Retail Partner. It also involves developing strong working relationships with retail partners and clients (if applicable), AT&D and all the departments.

KEY ROLES & RESPONSIBILITIES

* Decision Making – Indicate type of decisions typically made and the overall impact of those decisions.

* Problem Solving – Indicate the nature of problems regularly encountered and the complexity of the solutions.

* Independence of Action and Accountability – Indicate the general degree of independence which may range from closely monitored to setting direction.

Key Performance Areas & Description

Retail
- Achieve retail sales objectives

Develop the business by increasing sales while maintaining the quality of the M.A.C customer service at its best:
- Sustain like doors growth
- Increase productivity of the teams
- Successfully open new doors
- Elaborate and implements the Retail strategy in coordination with the BM and the other Departments
- Ensure the quality of execution at Retail: quality of customer service, quality of operations
- Work at store level to identify business needs and create strategies to drive the business (collection launches, store events, challenges, merchandising)
- Provide detailed analysis and information to Brand Manager to support business decisions and planning
- Provide timely analysis and reports outlining market performance, challenges and opportunities

Management
- Build Collaborate Relationship with Retail partner’s Operations & ATD Team, think solutions and new ways of implementing MAC DNA.
- Align Operations plans, targets, objectives and KPI’s with Senior Operations Manager from Retail partner
- Spend from 2 to 3 days per week on the field with MROs and RMs OK
- Implement new processes to improve performance of the team (simplify, clarify) OK
- Manage your own cost center in line with target
- Collaborate with other department managers. In particular develop a close working relationship with the National Training Manager
- Work closely with retail partner to identify talent and build development plans for Area and Operations Managers.

Operations
- Monitor inventory levels by markets and door and feedback information to marketing and demand planning.
- Participate in monthly business review meetings and share feedback with MAC team
- Retail Partners
- Protect brand Equity guiding partner in business decisions
- Control of the correct and timely execution of sales orders
- Maintain a close relationship with the partner’s management at door level
- Agree on personnel movements
- Negotiate events or merchandizing opportunities etc…

Regional
- Participate in Regional meetings
- Provide timely communication and reports to Regional Retail Operations Director and Brand Manager

Other
- Performs other duties as directed in line with role and brand strategy.
- Reflect ELC and brands grooming guidelines at all times.
- Acts with integrity – honor commitments, takes responsibility for decisions, and behaves consistently.

The High-Touch Leadership Competencies provide the framework to build and grow the skills, knowledge, and behaviors in each employee to lead from every chair. Everyone is expected to lead in every position. All of the High-Touch Leadership Competencies are important to success. However, in each position there are three competencies that are imperative for job success.

* Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.

* Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipeline are aligned to achieve strategy and goals.

* Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.

Requirements

- University background preferred
- Management and leadership experience in a Retail environment essential
- Experience from Free Standing Stores an advantage
- Experience in executing through a retailer or distributor an advantage

% Travel Time: 50%

About the Company

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The Company’s products are sold in over 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, M•A•C, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, Marni, Tory Burch, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle and GLAMGLOW.