Network Operations Manager

Job description / Role

Atkins have recently developed a “One Atkins 2020” strategy for the future. To support this initiative Atkins Group IS have defined an operating model for 2020 to revolutionise the way IS services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value. Key concepts include: transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting Atkins project bids and delivery.

Under the direction of the Unified Communications Services Lead this role leads the network operations team. Is responsible for implementing and managing all aspects of network monitoring, incident response and incident management. Will be responsible for determining and managing the team KPI, incident response SLA’s, alert hygiene, SOP development as well as after incident post-mortems.

Ensures that IT global initiatives and standards are achieved within scope of responsibility

Responsibilities
- Manage a highly skilled engineering team to support networking in operations, change management, and maintain ongoing improvements of all networking technologies.
- Track and monitor status and capacity of network services.
- Lead and manage the team, including hiring, mentoring, and professional development, and work with senior management during the budgeting process.
- Manage the team in supporting foundational components and providing high SLA through proactive planning and operational excellence.
- Maintain and improve the 24/7 Operations Centre program
- Review and improve establish operating policies and approaches for Operations Centre
- Creates long-term and short term strategies plan for the Operations Centre to address issues and develop a program of continuing improvement for the organization.
- Analyses teams’ workload and activity to drive efficiency and focus towards network SLA’s
- Develop a detailed and complete incident management program
- Develop a robust Problem management program
- Maintain communication with functional managers to ensure issues are resolved.
- Develop a monitoring cleanliness program to ensure tickets and processes to ensure tasks are being completed timely.
- Communicate policy and procedural changes.
- Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs etc.

Requirements

- Degree educated (or equivalent) in Information Technology or related subject or significant relevant experience, including:
- Extensive experience working in an Information Technology environment
- High proficiency in Cisco networking products
- High proficiency in HP networking products
- High proficiency in Aerohive wireless networking products
- High proficiency in F5 load balancing products
- Experience in F5 GTM advantageous
- Experience in F5 AAM advantageous
- Proficiency in network monitoring platforms (Solarwinds, Cisco Prime)

The successful applicant will be expected to continue their educational development within the area and ensure that they obtain and maintain the necessary associated network certifications.

Behavioural Competencies (these are relevant for all roles in GIS)

To be evidenced through examples at interview or any selection process

We’re bold…
- We use our curiosity, innovation and creativity to solve problems in cool ways
- We’re confident in our knowledge and technical expertise

We’re proactive…
- We seek out opportunities, and really listen to our customers’ problems
- We work together in a dynamic and agile way to make change happen quickly

We’re experimenters …
- We’re not afraid to try different ways of doing things
- We’re champions for new ideas and tools

We're trusted…
- Building close, trusted partnerships really matters to us
- We solve problems together with the business, working openly and honestly
- We share our knowledge and work in a collaborative ways, joining together for the best results

About the Company

Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the worlds major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.

We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:

• focus on quality
• seek world class design and excellence
• strive to add value
• be flexible to the evolving needs of a changing society

Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).