Office Coordinator

Job description / Role

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our Sales department working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

ROLE DEFINITION:

Under the general direction of the Director of Sales - GCC within the limits of established Rixos Hotel Policies and Procedures, implements all sales activities in his / her area of responsibility and maintains the overall efficiency of standards set. Promotes a positive work environment.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

- Answers the telephone and directs enquiries to proper person, and, if necessary, gives knowledgeable information of availability of room and function space of the hotel.
- Coordinates and follows up with internal departments.
- Composes letters on behalf of the Director of Sales - GCC.
- Ensures all correspondence is filed in a methodical systematic basis.
- Attends meetings, records and distributes the minutes and follows up on action items if requested by the Director of Sales - GCC.
- Maintains a database of contacts, which may be required by the Sales team.
- Use a diary or to-do list for daily assignment/task.
- Ensure that trace file is checked and actioned on a daily basis.
- Handle telephones/calls as per the hotel standard and takes messages and priorities where necessary and inform the concern guest
- Ensures all outgoing correspondence is typed, proof read and distributed or sent to the highest possible standard.
- Prepares letters, memos and other correspondences on behalf of the Director of Sales - GCC.
- Sets up a filing system for all relevant and important correspondence or documents.
- Sets up a commercial database according to specific sources, updates and maintains the systems accurately
- Update guest database regularly.
- Implements a daily follow up system.
- Any other duties assigned by the Dept. Head.
- Thoroughly familiarizes oneself with the Hotel's emergency procedures and is in a state of preparedness for any emergency which may occur.
- Maintains a monthly overview of vacation and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the T&C Department.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Other duties as assigned.
- Assist in Task Force Teams for new openings.

Requirements

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in your motives, methods and expected results
- Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
- Conduct business honestly & fairly
- Keep sensitive information confidential

RELIABILITY AND LOYALITY

- Follow through on commitments
- Work well both autonomously and within a team
- Display a positive, approachable attitude
- Spend time getting to know your fellow employees and our guests
- Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

- Committed to quality
- Committed to exceptional financial results
- Be responsible for the bottom line
- Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

- Be committed to exceeding expectations
- Never settle for the status quo or mediocre work
- Continuously search for areas of improvement
- Provide positive, constructive feedback

EDUCATION AND EXPERIENCE

- Minimum two years' experience with the same position in a 4 or 5-star hotel and high school degree.
- Must speak Fluent, Business-level English.
- Managing incoming and outgoing correspondence, including emails, mail, and packages.
- Filing and organizing records, invoices, and other important documentation.
- Overseeing administrative staff, and coordinating office events.
- Strong written and verbal communication skills.
- Excellent organizational and time management skills.
- Great customer service and interpersonal skills.
- Friendly, service-oriented personality.
- Keen attention to detail.
- Problem-solving and basic troubleshooting skills.
- Proficiency with common word processing and spreadsheet software.
- Comfortable in a fast-paced environment.

OUR COMMITMENT TO DIVERSITY & INCLUSION:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

WHY WORK FOR ACCOR:

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.