Officer Data Centre

Job description / Role

• Conduct end of day operations (EOD and BOD) and NOC activities within the data centre in assigned capacity as per 24x7 three shift requirements (evening/morning/ night shifts) in order to support business functions.
• Provide first level support for all the systems, applications and network equipment including network patching of servers and systems monitored 24x7 (evening/morning/ night shift) within the NOC to ensure issues are addressed and escalated in a timely manner
• Escalate issues to Team Leader and keep up to date information about the progress of problem resolution to ensure issues are addressed, escalated and resolved on time
• Support the implementation of changes and new releases across the systems and databases; action access to the privileged systems as per requests received from IT users and control equipment to ensure policies and procedures are adhered to
• Oversee movement of equipment in and out of Data Centre to ensure the change and access control process is followed consistently
• Conducts the Backup/archiving and restore/retrieval of data as scheduled and planned or on an ad hoc basis as requested by users.
• Implement changes and new releases across the systems and databases as instructed in the release sheet
• Request, review and enable/approve access to the privileged systems through Cyber-ark and eGP
• Manage Server Movement in and out of Data Centres
• Manage server patching to the network switch
• Maintains the security of the data centre ensuring systems provide protection against perceived risks including UPS, Air Conditioning, fire fighting, physical security against unauthorized personnel.
• Resolves user problems quickly and efficiently to established service levels. Provides technology based information, such as data centre performance dashboards, service levels and issue resolution to the business
• Performs first level analysis of data centre related issues and incidents Ensures service provision standards are met
• Deliver to a standard of fast resolution of problems, demonstrated by a service-orientated mindset throughout the team.Support communication of datacenter activity status and business impact, as required and directed by Senior Manager, Data Centre
• Maintain a current knowledge of technology trends and emerging, technologies and techniques which may be of benefit to the Group.
• Develop UAE Nationals as directed by senior management
• Undertake similar or related tasks or duties as directed by senior management

Requirements

Minimum Education Level:
A university degree in a technical subject such as Management Information Systems is essential.

Professional Qualification:
ITIL or a similar qualification associated with IT service in the corporate environment a plus.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.