Officer Process Improvement

Job description / Role

We are current seeking professionals to join our Contracts & Administration team, as officer process improvement, the candidate will be responsible for specific process improvement projects resulting from service reviews and to build partnerships that would ensure internal clients feel confident of receiving sound day-to-day business support and state-of-the-art corporate services. Design and project management of C&A services enhancement and new projects / initiatives.

Duties & Responsibilities:
- Implement process improvement programs within C&A Dept. (in consultation with available implementation support (whether internal or external) resulting from service reviews.
- Provide advice and assistance in the regular review of C&A services and activities.
- Assist with the development and implementation of improvement plans.
- Establish and coordinate project teams for process improvement projects.
- Assist Manager in the ongoing implementation of the Business and with the defining, capturing and maintaining of comprehensive documentation of C&A systems and processes, policies and procedures.
- Work with the managers in monitoring project deliverables and timelines, notify the VP/C&A-QA or SM/Process Improvement when issues arise, and take corrective actions, as needed.
- Develop reports and other deliverables as assigned by C&A management and/or the Process Improvement Committee.
- Assist with development of C&A’s process improvement related training programs.

Requirements

- Tertiary qualification in Business or related discipline with orientation towards services.
- Applicants should have training or certification in in process improvement and/or quality audits/frameworks.
- 2+ years of quality improvement and project management office experience.
- High-level skills in process improvement;
- Excellent written communication skills;
- Demonstrated interpersonal and facilitation skills, including demonstrated ability to establish positive working relationships and lead teams;
- Demonstrated business analysis and project management skills,
- Extensive Research and problem solving skills including proven ability to analyse issues and develop practical recommendations for process improvements. Demonstrated ability to meet deadlines, prioritizes workload, and achieve objectives.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.