Officer - Trade Finance Operations

Job description / Role

Effectively manage day-to-day transactions at Trade Operations and meet/exceed internal and external customer expectations. Stay focused in achieving assigned targets and complies with procedures and guidelines in line with Banks overall vision.

Main Tasks and Responsibilities

Quantifiable
- TAT for transaction processing
- Customer complaints resolution
- Internal customer satisfaction survey results

Non-Quantifiable
- Telephone Calls
- Faxing/E-mailing advices to Customers.

Key results
- Ensure good to superior feedback in internal customer satisfaction surveys
- Ensure that there are no commission leakages, supervisory lapses and stay focused on achieving low risk audit reports
- Ensure to undertaking the role of relationship building (Internal / external).
- Audit & Compliance
- Due diligence in "Anti Money Laundering"

Tasks and Responsibilities
- Timely report to work and maintain work ethics.
- Ensure that transaction processing is handled within agreed TAT and technically workable as per UCP 600, URDG 458, URR 725, URC 522 and other ICC Publications as applicable.
- Keep updated on all products; be well skilled and aware of all changes and amendments on product features, procedures and processes.
- Establish and maintain strong professional relationships/connections internally and externally.
- Signatures to be verified on all customer requests and authorised to initial on the signature verification stamp .Upon completion of the transaction ensure proper filing is done.
- Continuously monitor & assess the efficiency of workflow in regards to internal/external customer expectation, information exchange and documentation.
- Ensure adherence to deadlines and reporting.
- Authorise AED payments through central bank system.
- Checking balancing of Suspense accounts / Online accounts at end of each month by matching system GL.
- Record items of exception nature and follow up until it is closed.
- Comply with Credit Policy and Anti Money Laundering Policy and other regulatory requirements.
- Ensure to reverse expired LCs / LGs and follow up unpaid items of LC and collections as per policy/procedure.
- Ensure that irregular transactions or transactions that are not within the Bank's approved policy are reported in the Risk Indicator.
- Periodic follow up for pending documents / transactions.
- Follow up on charges pending from customers / counterparty banks.
- Physical verification of transaction files on half-yearly basis .
- Imbibe compliance awareness at all times.
- Ensure that Banks policies, procedures and guidelines are consistently & strictly followed.
- Review and take action on points and recommendations highlighted in Audit reports and Error Logs.
- Ensure all security item registers, if any, are properly maintained, balanced, updated and in order.

Requirements

- Bachelors degree - preferably Banking or Financial related
- Conversant with UCP 600, Incoterms, ISBP, URC 522, URR 725, URDG 458 and preferably CDCS (Certified Documentary Credit Specialist) degree holder.
- Good interpersonal & communication skills.
- Analytical ability & problem resolution skills.
- 3-4 years of combined experience within the banking industry and Trade Finance.
- Bilingual - Arabic/English would be an advantage.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.