Online Banking Business Analyst

Tandem Search

Dubai, UAE

Ref: KP709-2118

Job description / Role

Employment: Full Time

Exclusively working with the Leading Bank in the United Arab Emirates established for 50 years.
Most valued financial services provider in the middle east is looking to hire Online Banking Business Analyst for the Retail Banking/ Multi-channel & CRM:

Job Description:

- Creation of detailed business processes, flows and wireframes for new products considering different user scenarios in online channel projects in sync with best practices and the latest solutions in the world.
- Life-cycle management of online portal projects to outline customer and business requirements, to critically evaluate them, develop and agree on the customer journey and modelling of the business flow using a semi agile approach.
- Critical analysis of business ideas from a customer and commercial point of view to ensure that the best-in-class customer experience is provided with automated processes that is efficient and simple for the end user
- Analyze and document the impact of potential solutions and changes on existing processes
- Understanding the needs of the digitally connected customers, keep up-to-date with current and future online trends and adding new value-added services and transactions that are in demand by customers and aid in the migration to online channel.
- Specify ways to enhance business processes which will turn the current online solution into a world-class platform and improve customer experience.
- To support the e-banking project definition in terms of business analysis, defining the specs for implementation and tracking results generated
- Collaborate with IT developers, legal & business stakeholders to drive the solution through to delivery
- Ensure projects are deployed on time and on budget with the highest quality.
- Initiate, coordinate with the group involved in the process to ensure that the processes are being executed and attain the business process objectives.
- Establish and maintain customer journey consistency across all online forms/processes.
- Preparing the test scripts and UAT's requirements, Complete UAT and get it signed off.
- Keep projects under continuous review to identify gaps and risks and develop appropriate contingency plans
- Liaise with IT, external vendor (if any), testing resources, and service level agreements.
- Provide product documentation and training to call centre and branches, and serve as the subject matter expert concerning the designated product and/or product line.
- To continuously develop new features that will source new leads/sales and move from service to sales oriented channel
- To work closely with different business lines, including products, segments, distribution, marketing and other support units, understand their needs and reflect them into the online channel
- To contribute to improve the penetration of this channel in line with departmental targets

Requirements

- Bachelor’s degree in business field is preferred.
- Professional business qualification (in user experience/eCommerce) would be a plus
- Aged 25-32 with Minimum 4 years of relevant work experience is required in business analyst roles for an online finance portal
- Excellent skills in terms of project management
- Knowledge and understanding of banking products, services, processes and distribution related matters exposure as a preference
- Proven success working in a fast paced environment with shifting priorities while managing tactical and strategic deliverables, and ability to concurrently manage multiple projects and time-frames.

Knowledge & Skills:
- Solid analytical, critical and creative problem solving skills with an understanding of electronic delivery channels and how to utilize them to meet business goals is required.
- Innovation – ability to think our of the box in developing solutions
- Strong communication skills
- Industry awareness
- Financial and budget understanding – ability to develop and communicate product development business cases using financial models
- Exposure to project management
- Strong business focus
- Attention to detail
- Proactive and takes initiatives
- Strong planning skills

Behavioral Competencies:
- Excellent computer skills and proficient in Excel, PowerPoint and process modeling tools
- Excellent verbal and written communication skills necessary to prepare comprehensive reports; make presentations and communicate with all levels of Bank management.
- Team spirit, Achievement Orientation, Organized

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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Analyst Programmer salaries in Saudi Arabia

Average monthly compensation
SAR 58,500

Breakdown available for industries, cities and years of experience