Operations Manager - Ecommerce

Job description / Role

• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews
• Prepare and complete action plans; implement, monitor productivity, supply, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with CEO and other management team to set and/or implement policies, procedures and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory management team and Vendor's to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right products and equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with governmental regulation.

Requirements

University Qualifications:
• Bachelors or Masters Degree

Nature and length of previous experience:
• Must have 5-10 years experience with E-commerce in a senior level position

Specialist Knowledge:
• General Management
• E-commerce
• Information Technology
• Soft Skills and Personality traits: Management skills
• Leadership
• Can work under extreme pressure
• Language Fluency: English and Arabic
• Current Location: UAE

About the Company

Al Reem International Construction encompass all areas of Civil Engineering, Fit-out & MEP, Health Care and Piling, delivered through skilled Engineers working together to make a great design project.

Al Reem works closely with clients to ensure that projected designs match their needs and are functional, safe and economical. Al Reem has a wide range of Electromechanical and Mechanical, Electrical and Plumbing Solutions to fit your needs.

Al Reem carried out the entire piling function by the combine supervision and assistance of Structural Engineers, Mechanical Engineers. We have the pleasure to introduce ourselves as a growing Hospital Civil and MEP service providing company. We have strong business connections, providing solutions and services to major corporate business entities in U.A.E.