Operations Associate

Job description / Role

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Operations Associate

Passionate about providing outstanding customer care? Have a love for women's fashion? Have a great knack for numbers?

As an Operations Associate, you'll combine these elements to work directly with our customers to provide highly personalized solutions to their inquiries and ensure that their client accounts are up to date, in terms of invoicing and payment.

What you'll need to succeed

YOU'RE EXCITED ABOUT THIS ROLE BECAUSE, YOU...

• Have experience in customer care, including handling individual client accounts.
• Have experience in client invoicing and payment. Familiarity with Zoho software is a bonus.
• You are time-oriented, result driven, and display creative thinking to problem solve
• Love interacting with clients through a wide range of mediums: social media, over the phone, and email
• Want to join a team that encourages personal development and growth

Requirements

WE'RE EXCITED ABOUT YOU BECAUSE YOU...

• Are a quick learner who is tech-savvy and open to learning and working with new tools
• Can navigate between multiple client interactions and internal systems
• Are available to work non-standard business hours that may include evenings until 8 PM, weekends, and holidays
• This is a junior role with potential for scope for immense development.
• You will work with a team that drives the customer experience and where standards are set to exceed expectations.
• We are looking for the right candidate to join immediately.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.