Operations Efficiency Insights Manager

Job description / Role

Synopsis

To independently identify operational challenges, derive data-driven solutions & communicate actionable insights to support the Global Airports & Network Operations division. Create comprehensive PowerBI reports for recurring reporting & (automated) operational decision-making. The job holder is expected to swiftly understand various operational topics & to subsequently run ad-hoc analysis using the OpsBI platform or independently sourced datasets. Focus areas for analysis include on-time performance, mishandled baggage, or customer satisfaction

Accountabilities

- Drive ad-hoc analysis & root cause analysis to derive actionable insights for the Global Airports & Network Operations division
- Accountable to identify, communicate, & support implementation of operational improvement opportunities
- Summarize & visualize analysis results and, if required, operationalise analysis in PowerBI
- Drive opportunities for analysis / report automation & develop automated decision-making support tools to be used by a wide range of users
- Organise & host working / steering groups to drive initiatives
- Support the development & expansion of Etihad's operational data resources & OpsBI platform
- Mentor & lead Operations Efficiency Insights Analyst

Requirements

Education & Experience

- Educated to degree level (min. Bachelor) in aviation management, business administration, economics, mathematics, statistics, or similar field
- 3-5 years' professional experience in quantitative role, e.g. analytics or performance management
- Proficiency in MS Excel & MS PowerPoint; advanced skills in MS PowerBI (or similar); basic knowledge in SQL
- Experience in managing a small team
- Preferably experience in aviation industry, particularly operations

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

To learn more, visit etihad.com

COVID-19 UPDATE: The health and safety of our communities-including our employees and our candidates remains our top priority. From a recruiting perspective we are continuing to identify people for roles with Etihad in anticipation we will be able to hire, however the process may take longer because we are using more virtual recruiting techniques, and start dates may be delayed because of guidance from the governments in the countries we operate in. We appreciate your understanding and flexibility, Stay safe and healthy.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.