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Job description / Role
JOB SUMMARY
Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead (UAE) to join a team that redefines fast delivery and helps us build and run this new service for our customers, run 3P store operations and DSPs on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates' performance - including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
KEY JOB RESPONSIBILITIES
We're seeking a Team lead for our 3P UFG operations. In this role, you will be responsible for:
• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Supervising outbound store and Last mile operations:
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for Area Manager.
Requirements
BASIC QUALIFICATIONS
• Bachelor's degree
• Experience in a customer facing environment, warehousing, logistics or manufacturing.
• Experience in managing a process and people as a lead.
• Proficiency in MS Excel
PREFERRED QUALIFICATIONS
• A self-motivated person with the ability to motivate the associates/team members.
• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem solving skills.
• Comfortable with reading, writing and communicating in English.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
• Knowledge of SQL would be advantageous.
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.