Operations Manager

Job description / Role

Operations Manager - Dubai

Number of direct reports: 16
Reports to: Group General Manager
Package: 35,000-45,000

Our well respected client is looking for an experienced and very capable Operations Manager based in Dubai

Job Purpose: Responsible for managing the operations team and providing effective support to new and existing clients. Ensure all clients receive effective professional communication throughout their total business implementation for all clients.

Duties and Responsibilities:
- Solve problems, make decisions and propose solutions to improve processes and procedures.
- Manage the operations team and make sure that all assigned tasks are completed.
- Ensure clients are kept up to date about all documentation requirements and liaise with the business development team.
- Liaison with both external and in-house Legal departments
- Effective and timely communication to all necessary internal departments
- Liaise with the business development team effectively, in order to complete the assigned tasks as agreed with clients.
- Resolve client complaints efficiently and effectively.
- Keep client database up to date.
- Complete all reports in a timely manner.
- Complete all general administration in a timely manner.
- Communicate effectively with superiors, subordinates and other departments as required.
- Complete ad hoc special projects as and when required.
- Attend networking events and business meetings as and when required.
- Promote the company brand image and values through own appearance and behaviour so that it reflects the high standards of the company

Requirements

- Bachelor’s degree in a business discipline e.g Business Administration/Business Management
- 7 +yrs operations experience
- UAE or international driving license
- Native English speaker
- An industry background in professional services, business services, hospitality or financial services would be advantageous.

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.