Operations Manager

Job description / Role

As the F&B Operations Manager, you will spearhead our coffee brand's next phase of expansion. Your role is pivotal, demanding proven expertise in operations management, profitability, and customer service excellence. Here are your key responsibilities:

• Operational Excellence: Ensure top-tier service, hygiene, and product quality in coffee outlets.
• Team Leadership: Recruit, coach, and retain talent, fostering staff development.
• Financial Oversight: Set budgets, meet sales and profit targets, manage inventory.
• Strategic Planning: Collaborate on new products, marketing, and sales strategies.
• Business Analysis: Evaluate opportunities and analyze competitors.
• Supply Chain Management: Oversee inventory and distribution across locations.
• Innovation: Lead initiatives for customer experience and operational efficiency.
• Stakeholder Management: Collaborate with departments and manage cross-region teams.
• New Store Launches: Ensure successful launches and exceed sales targets

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Requirements

We're seeking an exceptional F&B Operations Manager to lead our coffee brand's expansion phase. The ideal candidate will excel in F&B operations, demonstrate strategic prowess, and foster teamwork. Financial acumen, collaboration skills, and a passion for innovation are essential. They should also bring experience in launching new stores, supply chain management, and a commitment to top-notch service.

Key Points:

• Operational Excellence: Ensure exceptional service, hygiene, and product quality in coffee outlets.
• Team Leadership: Identify talent, coach staff, manage recruitment, and encourage retention through performance rewards.
• Financial Oversight: Collaborate on realistic budgets, achieve sales and profit targets, and manage stock inventory efficiently.
• Strategic Planning: Work with departments to roll out new products, develop marketing strategies, and identify trading opportunities
• Business Analysis: Analyze competitors and evaluate business opportunities through detailed reports.
• Supply Chain Management: Oversee warehouse inventory and 3rd party deliveries across locations.
• Innovation: Lead initiatives like loyalty apps and data-driven reports to enhance customer experience and operational efficiency.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.