Operations Manager - Group Learning & Development

Job description / Role

The Operations Manager effectively manages and controls the activities of the training centre for the Al-Futtaim Group.

Key Accountabilities:

Operations:
- Ownership of facility management
- Ensure all accounting and budget practices are complied with in order to meet internal audit expectations
- Support Regional Operations across MENA with learning and development queries
- Responsible for administration related decisions including problem resolution when required in order to meet business needs
- Participate and contribute to Organisational Development projects as and when required
- Act as a business support for the General Manager if requested
- Ensures that all requirements, for the smooth running of the centre, are readily available for the team i.e. stationary items as well as other resources to support learning & development
- Keeping track of budget expenditure and consulting where necessary of potential over expenditure
- Carry out the day to day administration activities of the training centre including but not exclusive to creating LPO’s, assisting with vendor selection, trainer utilisation reports, expense reports and procurement
- Timely processing of supplier invoices
- Scheduling of facilitators to ensure that training is provided as per the scheduled offering
- Collate business needs analysis in order to develop the yearly planner
- Deals with and actions bespoke training requests

Analyzing & Reporting:
- Achieve productivity of training participation across the business as per required reporting metrics
- Provide the relevant business functions with the relevant and up to date business information to support operations and promote Group L&D ROI and commercial value
- Ensure expenditure of professional fees budget is accurately recorded and equitably distributed amongst AFG divisional businesses

Standards:
- Create, implement and continuous improvement of training systems and practices
- Ensure all current systems and infrastructure for reporting are in place, maintained and are 100 accurate (SAP functionality)
- Implement a staff scheduling system and further developments to measure productivity
- Support Emiratisation and government agencies in adhering to regulations and corporate social responsibility
- Continuous improvement of current processes and standards

Communication to stakeholders:
- Keep key stakeholders up to date of learning and development activities and any changes that may impact the business
- Provide clear communications and information flow to the AFG of businesses
- Liaison with finance on a regular basis in order to keep track of expenditure and valid reporting

Team Leadership
- Manages a team of administrators providing scope of work, clear direction and standards of work
- Provides feedback on a regular in order to enhance performance
- Ensures that the administration team has the necessary support, at the right time, in order to meet the growing demands of the business

Requirements

- Diploma/Degree in relevant discipline (HRM, Business Admin, Information Technology)
- 3 to 5 years in an operational mgt role
- Effective Communication, project management, strong people and time management skills
- Customer Service experience would be a distinct advantage
- ERP (Enterprise Resource Planning) or IT Systems knowledge
- Knowledge of SAP
- Expert knowledge of MS office

Job-Specific Skills:
- Problem Solving under pressure and tight deadlines
- Organisational Planning and extremely high levels of organization and attention to detail
- Stakeholder management
- Process owner amd ability to design processes and adhere to them implementing polices and procedures

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.