Operations Team Leader

Job description / Role

The job holder is responsible and accountable for (but not limited to) the following:

- Ensure that the operations team carry out all activities in a manner consistent with the Port & Customs, JAFZA Health, Safety, EHS and other local government requirements and policies.
- To ensure that all inbound and outbound orders are processed and available to the client as per the agreed timelines and SOP of the individual client.
- Train and develop Operators and Warehouse Assistants to deliver excellent performance at all times.
- Feedback quality and performance issues to Shift Supervisor for action
- Support the Operations Shift Supervisor and replace on off-days annual vacation
- Ensure all daily shift performance , KPI , Service standard reporting is done
- Supervise and improve daily warehousing operations (receiving, put away, inventory, picking, packing, delivery) in line with agreed operational plans and targets
- Ensure full compliance with EHS (Environment Health & Safety), Port & Customs and other local authority rules and regulations. Responsible for Health & Safety within the operations when on duty.
- To contribute to the efforts of the management team by continuously reviewing processes for possible improvements and costs savings and those financial repercussions of all operations effort are well understood.
- To resolve operational problems. Report all incidents / accidents immediately.
- Continuously look at opportunities for increasing productivity and process management through use of People, Processes and Technology.
- Ensure MHE are operated by Authorized staff and are maintained in good working condition and available at all times.
- Ensure Expired / Unfit stock is segregated in a separate area and initiate the destruction process in line with company policy and the local authority’s requirements.
- Ensure all Warehouse Assets & Consumables including Pallets, Stretch Films, and Packing Materials are properly received and accounted for.
- To inform Shift Supervisors on operators and assistants individual performance issues
- Perform other duties as requested by the Line Manager

Requirements

- Sound knowledge of WMS including use of RF technology.
- Computer literate, able to compile reports and spreadsheet analysis using MS office suite.
- Thorough knowledge of latest industry standards relating to stock control methods.
- Previous experience of FMCG environments and products
- Sound knowledge of expiry controls.
- Experience of modern warehouse layouts, including racking configuration and pick face

Desirable:
- Bachelors Degree in Commerce / Business / Logistics & Supply Chain.
- Confident individual with balanced pragmatic view for service delivery resilient personality / self-motivator / achiever / physically fit.
- Process oriented with systematic approach to issues.
- Leadership qualities, Customer oriented, Achievement oriented.
- Excellent communicator in verbal and written mediums in English
- Strong numerical skills
- Min 2 yrs experience of managing small teams of diverse nationalities and abilities

About the Company

Emirates Leisure Retail is a fully fledged division of the high profile Emirates Group, with strong interests in establishing, managing and franchising a wide ranging portfolio of restaurants, cafés, bars and lounges in the Gulf Cooperative Council countries and far beyond.

Headquartered in Dubai, in the United Arab Emirates, ELR’s operations span the adjoining emirates of Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah, the city of Muscat in the Sultanate of Oman and most recently Australia.

ELR is part of the MMI group, which over the course of 100 years has created vested businesses in trade, travel, IT, corporate services, leisure retail and liquor. In 2007 the leisure operations of the group were divested to create a new limited liability company, rebranded as Emirates Leisure Retail.