Operations Transformation Director - Utilities

Tandem Search

Dubai, UAE

Ref: KP709-2489

Job description / Role

Employment: Full Time

Operations Transformation Director required for a Leading Management Consultancy in Dubai, UAE.

As part of the Operations Team, you will be responsible for business development & delivery activities across the Middle East, including strategic transformation, operational improvement, cost reduction & process design projects. You will get involved in writing proposals and lead end to end consulting engagements in the Utilities Sector with a focus on the latest trends in Digital Transformation.

Requirements

- You will ideally have experience working with an Utility Company and a Management Consulting firm.
- 10-15 years experience, with a Masters Degree/ MBA/ or PhD/ in areas such as Economics, Business Management, ICT, Engineering, etc
- Well updated with the current trends in the Utilities Space specifically related to digital strategies/ transformation
- You will have experience with the development and implementation of digital strategies and operating models in Utilities Sector
- Expertise in customer relationship management in utilities (including the use of mobile, social media and web interfaces, customer insight and analytics and multi-channel customer experience transformation, channel mix strategy and channel optimisation, CRM and or social CRM, social media and mobile platforms, customer insight and analytics, customer service, e-Commerce and how digital can be applied to network operations)
- Experience in digital technologies, how these are transforming the utility business and the elements impacted by the change (including metering, smart grids, product information management, pricing and regulatory reforms, product innovation, customer operating model and technology strategy, etc.)
- Experience in managing, guiding and developing junior team members
- Excellent organisational skills, including the ability to prioritise work whilst being resilient and being able to cope well under pressure and meeting tight deadlines
- You will have excellent written and oral communication skills, be fluent in English and (preferably) proficient in Arabic
- You must be willing and able to travel within the Middle East and worldwide as our projects dictate, and be comfortable working in the cultural environment specific to the UAE, KSA and other GCC markets

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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Director salaries in UAE

Average monthly compensation
AED 43,000

Breakdown available for industries, cities and years of experience