Operator Staff

Job description / Role

The main purpose of the position is to be able to operate and maintain Multi Mode Journey Planner system at Department Of Transport in Abu Dhabi . The operator staff will be responsible for administering, configuring, troubleshooting and operating the system covering a period of 36 months from the date of handover.

Key Job Responsibilities:
- Manning the Journey Planner operator workstation in the operations control room in Abu Dhabi TMC on a day to day basis to ensure correct operations and reporting any faults / failures to the maintenance team.
- Review, verification and confirmation of incidents as well as incident clearance from the road, and appropriate data input into Journey Planner operator workstation
- Verification of rerouting advisories based on road work, accidents, and closures as obtained from Police, along with transitioning and ending such advisories at the appropriate time, including appropriate data input into Journey Planner workstation.
- Availability to handle special event situations (Formula 1, concerts, etc.) which may occur after normal operating hours.
- Production of electronic daily, weekly and monthly traffic reports following an agreed-upon format with Department of Transport, for the purposes of performance monitoring and management activities.
- Management of traffic database and archiving of data, along with storage of aged data for planning access.
- Contractor staff will be available as needed to provide regular training on system operations, software and hardware, data archiving, and configuration.

Operator shall be available for:
- 16-hour daily periods (Saturday to Thursday 0600-2200)
- 8-hour periods on Fridays (1400-2200) during the 36 months O&M period.

Requirements

- Diploma in Computer Technology or equivalent
- A minimum 2 to 4 years of experience and good understanding of the ICT projects preferably in the Intelligent Transportation System domain.

Knowledge & Skills
- Operate and maintain day to day activities at site
- Coordination with stake holders to handle events
- Theoretical and practical understating of functional area of subject
- Should be able to recognize first level technical problems
- Basic knowledge of oracle database managements
- Able to work independently under stringent deadlines and pressure environment
- Flexibility, excellent attention to details, ability to identify key issues and mange an environment of regular change
- Ability to communicate effectively both in writing and in speaking and convey complex information in an easily understood format

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.