Job description / Role
Summary
You will be responsible for the efficient running of the F&B operations in the Pool & Beach Department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Pool & Beach Manager is responsible to manage the assigned outlet as a successful independent profit center, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
Qualifications
- Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
- Minimum 1 year work experience in the same capacity with good problem solving, administrative and interpersonal skills are a must.
- Already based in the UAE.
- Manage daily Pool & Beach operations
- Maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
- Determines training needed and helps others to improve their knowledge or skills
- Understands employee positions well enough to perform duties in employees' absence
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
- Serves as a role model to demonstrate appropriate behaviors; demonstrates honesty/integrity; leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Ensures and maintains the productivity level of employees
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on managemen
Requirements
- Ensures compliance with all applicable laws and regulations
- Ensure grooming standards are maintained among all team members
- Guidance to create an environment and ambience at the Pool so that it is perceived to be a relaxed and enjoyable and ensuring the quality and image for the hotel is maintained
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Empowers employees to provide excellent customer service
- Handles guest problems and complaints
- Ensures corrective action is taken to continuously improve service results
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
- Incorporates guest satisfaction as a component of daily briefings with a focus on continuous improvement
About the Company
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.