Pre Sales Engineer - Converged Systems

Job description / Role

Pre Sales Engineer - Converged Systems - Al Futtaim Technologies - Abu Dhabi, U.A.E.

As a Pre Sales Engineer - Converged Systems you will be responsible to provide voice consultancy to enterprise level customers. Identify most suitable solution and products and complete most optimum economical design meeting the tender requirements and site conditions. Prepare complete detailed technical proposal includes design schematic drawings / system architecture, compliance. Attend client meetings for technical clarifications / technical presentations.

This role will be based in ABu Dhbai. You will report to the Head - Pre Sales.

Al Futtaim boasts of a supportive work environment, where all employees support each other in helping achieve & exceed division goals. In turn Al Futtaim is committed to developing employees through its learning and development programmes and internal opportunities.

Requirements

To be considered for this exciting role, you should have a Bachelors Degree / Diploma specialised in Electronics / Telecommunication / IT / Computer Science. Voice certification in Cisco / Alcatel / Avaya is a must. You should have minimum 5+ years of experience in converged enterprise solution design, implementation and support. Experience of working in a multinational and multicultural environment is an asset.

Expert knowledge of convergence (VOIP, video conferencing, H.323, SIP, instant messaging). Knowledge of Microsoft Lync is highly desirable. Experience in preparing the technical solutions in the following domains: voice (VoIP, unified communications) and contact center (IVR self service, multi-media routing, CTI and application integration). Experience in designing of routing & switching, wireless and security solutions. Experience in network engineering / designing at a multi-vendor integration level. Must have full network lifecycle experience including gathering requirements, design, test, documentation, configuration and maintenance.

Along with previous experience you must have knowledge and understanding of industry trends and technical innovations and their impact on managing customer business requirements. Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.