Presales Manager

Job description / Role

Client doesn’t just want to sell customers software. We want to create long term partnerships with our customers that enable them to grow and thrive using assyst. Solution Consultants are product experts who work with customers to demonstrate that assyst can meet their business needs both today, and in the future. The SC works to understand the customer’s pain points, business drivers and challenges so that they can use their in-depth knowledge of industry best practices, and My client products to put together a compelling value based solution tailored to their needs. This solution will be presented throughout various meetings, demonstrations, workshops and proof of concepts that the SC will be responsible for managing and delivering.

Working closely with their sales counterparts, the SC will be responsible for providing technical wins in the sales cycle.

Job responsibilities:
- Providing solution and technical level advice to New Business Sales people in sales planning and during customer meetings
- Expectation of extensive customer site meeting commitments in order to build deeper understanding of requirements and expectations that can then be positioned in My client sales proposition and business case. (Assumed high level of travel)
- Developing and delivering customer specific presentation of My client solutions and how these address customer needs.
- Identify projected financial and business benefits that will be delivered to customers through implementing ITIL® based solutions from My client.
- Configuring My client product offerings to allow demonstrations of software to be aligned to customer specific requirements

Requirements

- Bachelor’s degree in: Business, Communications or IT-related degree.
- Minimum 3 years of experience working as an ITSM software implementation specialist or consultant
- Minimum of 5 years of customer facing experience in a software support or sales capacity

Essential
- Extensive experience in business software applications and presenting the benefits that can be delivered
- ITIL® Qualified to Foundation level
- Service Management solution set experience ideally with technical foundation in similar applications to those provided by My client
- Track record working in sales environment for software vendor or similar organization
- Ability to demonstrate complex software concepts and product capabilities in business relevant manner
- Extensive experience of developing and delivering presentations to large and diverse audiences
- Strong customer interactions skills to be credible and trusted in sales cycle
- Well organized and focused on results, motivated and works without constant supervision
- Expert communicator, with extremely well developed skills in listening, building rapport, presenting and producing written communications

Desirable
- Expert knowledge of IT Service Management (ITSM)
- ITIL© Qualified to Service Manager Level
- Experience of working in an software company
- Experience working in pre-sales or services for software vendor in ITSM\ITIL® space
- Understanding of ISO \ COBIT standards or other IT best practice concepts
- Practical experience working in customer environment in IT Service Management or complimentary disciplines
- Delivery experience implementing ITSM solution or similar solution set.
- Attention to detail and creative in methods of presenting solutions

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.