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Job description / Role
DESCRIPTION:
Do you want to work hard, have fun and make history? If you do then Souq, an Amazon company, could be the right career choice for you! Souq is changing the way we interact with customers around the Middle East every single day and solving some of the biggest logistical challenges facing the entire industry. The goal of Souq Logistics is to build a world-class Last Mile Operations. It is a new and growing business, both in size and scope.The Souq Logistics team is a global team that works with operations and tech teams in each of our markets to become experts in both their present day operations and their future business needs. The team applies this expertise to: (1) build processes that improve productivity, reduce costs and reduce defects; (2) guide technology priorities and requirements; (3) drive the globalization of processes and technology; (4) implement new tools, processes and programs; (5) develop and pitch ideas for continuous improvement; and (6) manage networks performance to plan. We are in a unique position to influence the strategic growth of our Middle Eastern logistic operations.
As a Program Manager, this individual will become part of a team of leaders in Souq's Logistic Operations. The team is responsible for partnering with key stakeholders to define program strategy in the Last Mile Operations across multiple countries in the Middle. The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver our customer's orders. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives.We are actively seeking an innovator, communicator, influencer and problem solver. Transportation/logistics experience is required, as is full-cycle project and program management experience on a similar scale. Experience working in the last mile/small parcel space is highly preferred, as is experience working in a warehouse setting. This individual will manage large-scale, complex projects such as inventory optimization or software implementation, among others. He/she will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Advanced knowledge of Excel is required. Experience forecasting for the business is also important. Lastly, this individual must have experience enhancing/developing technology solutions on a global scale. He/she should have experience collaborating with Tech/IT teams, as well as Operations teams, in order to roll out new solutions. This individual will need to think and act fast, deal with ambiguity and innovate on behalf of the customer on a global scale. He/she must have experience and be comfortable working with teams across all levels of the organization on a global scale. Travel will be approximately 30% of the time domestically and/or internationally.
CORE JOB TASKS INCLUDE:
· Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations. Develop scorecards, manage network execution and performance to plans· Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel and others· Address barriers through problem solving and coordination with stakeholders· Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services· Directly influence the definition and management of the strategic road maps for the network· Evangelize and gain buy-in for strategy and road map from stakeholders by writing narratives and influencing peers and senior operations leadership>· Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives· Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes· Share best practices with other Amazon teams on a global scale.
Requirements
BASIC QUALIFICATIONS:
· Bachelor's Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
· 3-5 years of full-cycle program/product management experience in a similar industry
· Experience in logistics/transportation/supply chain/package delivery/last mile operations
· Experience implementing Lean Six Sigma and Project Management concepts and frameworks
· Experience executing supply chain management concepts: forecasting, demand planning, optimization, capacity management and logistics
· Experience working with tech teams to build technology-based tools/solutions that will reduce cost and improve the overall program
· Demonstrated experience conducting time and motion studies, value stream/process mapping, failure mode analysis and root cause analysis
· Experience developing playbooks to include milestones and launch schedules to ensure timely and successful delivery of projects
· Experience performing cost/benefit analysis, analyzing risk/reward trade-offs, and making decisions in a highly-ambiguous and ever-changing environment
· Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau and Excel
· Experience driving solutions at both the micro and macro levels
· Experience communicating with VP-level decision makers; experience communicating expectations and requirements with business and technology teams through written proposals
· Strong written, verbal, and presentation skills
· Fluent in English
PREFERRED QUALIFICATIONS:
· MBA or Master's Degree in Industrial Engineering, Operations Management or related field
· Fluent in Arabic
· Black Belt Certification preferred
· Experience working on a global scale highly preferred
· Experience in last mile operations highly preferred
· Experience leading and influencing teams that are responsible for managing business operations
About the Company
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.