Program Manager - Value Story Program

Job description / Role

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Profile

SAP Customer References and Advocates team (CR&A) seeks a seasoned Program Manager as part of its Value Stories and Strategic Insights team. You will be part of a team responsible for managing and growing a compelling and persuasive customer reference program that provides timely customer value reference stories and delivers impactful business transformation case studies in support of sales, analyst relations, field events, and other marketing activities. You will lead and manage the regional customer reference value story program and manage various strategic customer projects in close coordination with regional marketing and ICA leaders. Reporting to the Global Head of Value Stories and Strategic Initiatives team, you will be responsible for delivering impactful customer value stories and defining and implementing transformation programs to support global CR&A objectives.

Key Responsibilities :

- Program management, ensuring the execution and achievement of critical milestones, deadlines, and deliverables by removing roadblocks and facilitating stakeholder alignment.
- Develop and oversee the regional customer value reference stories program across. This includes the identification, nomination, qualification, preparation, interviewing, story development, and publication of customer value reference stories.
- Manage customer reference metrics/goals/benchmarks and track/report progress against them.
- Partner and lead with influence with senior-level stakeholders across Industry and Customer Advisory, Industry CMSO, local and regional marketing teams.
- Incubate and execute projects aimed at increasing content quality, increase consumption, and effectiveness of campaigns.
- Provide leadership and liaison across all cross-functional teams and align key stakeholders in executive teams to project manage and deliver critical strategic initiatives aimed at transforming SAP CR&A process and tools.
- Manage interdependencies and integration among multiple projects, teams, and stakeholders across SAP. Maintain proactive communication with senior-level stakeholders, keeping them informed of project status and progress while managing change requests at pace.

Requirements

Qualifications:

- Strong Program Management experience leading multiple customer-facing programs across the life cycle, working with varied functional groups.
- Significant project management experience in the context of transformative innovation with a focus on value-led outcomes.
- Successful track record and excellence in presenting to senior management and executives across business units.
- Master's degree or equivalents in business administration, computer science, or related fields with a strong focus on finance, project management, or strategy.
- 10+ years of experience in program management or related fields, preferably in technology or digital. Field experience as an IVA or IBU is an asset.
- Manage high-touch customer reference relationships.
- Deep understanding of SAP's cloud business and market trends, including data analytics and automation. Exceptional written/oral/interpersonal communication with the ability to clearly articulate complex information to diverse audiences.
- Experience working directly with and interviewing senior-level customers (including C-suite).
- Experience crafting, reviewing, editing, and publishing compelling marketing customer reference content.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

About the Company

Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide.

Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally.

As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.