Programme Manager - ERP / CRM

Job description / Role

Reporting to the Group Head of IT, they will be responsible for the delivery of various IT and Business related Projects with specific primary responsibility for the upgrade/replacement of the current Global ERP/CRM application which will include an integrated global CRM deployment. They will be required to provide guidance, support and mentor other IT and business driven projects as required including the development and implementation of a robust Project Management Methodology.

Client Details
Multi-national manufacturing organisation undergoing a technology transformation.


Key Responsibilities:

Operational
* Develop the scope and project manage the Global (ERP/CRM) project including other related system developments ensuring controls are maintained through all aspects of the project lifecycle.
* Generate relevant project documentation such as Business Case, Project Definition Reports, RAG reports and associated project plans.
* Develop a project management methodology and assist in the roll out across the business
* Act as the interface between the nominated ERP/CRM Partner Project Team and Project Steering Committee to ensure smooth delivery.
* Ensure IT and Policies and Standards are complied with and within the project remit.
* Be responsible for the documentation of all aspects of the ERP/CRM and business related projects including functional/technical/business specifications.
* Provide financial management of projects from their inception to completion using budget management, forecasting and procurement techniques, in line with standards, processes and procedures.
* Work with the Group IT Service Desk to ensure appropriate support mechanisms and processes are in place to support the Global projects and deployments.
* Ensure that any IT application development activities are coordinated and aligned with the Global IT strategic and operational targets.
* Maintain all external relationships necessary with suppliers/partners to ensure projects are deployed and supported effectively and successfully.
* Facilitate and Chair regular workshop, project updates and Project Steering Committee meetings to ensure the correct level of project control and governance.
* Contribute effectively to the tactical and strategic objectives of the company in relation to IT applications and business development.
* Create and maintain key relationships with internal stakeholders and Senior Management to ensure that both the business and Global IT are aligned during ongoing projects and implementations.
* Ensure that all project and business related operational and strategic risks are identified and managed effectively in line with Project Management controls.
* Work with Project and business resources to effectively plan and deliver major and minor application developments.

Job Offer
You will be part of a group transformation with a well established multi-national brand.

Competitive package and all the tax free benefits of living in Dubai.

Requirements

* Extensive experience of managing large complex international software and business projects.
* Qualified to at least Prince 2 Practitioner level with good knowledge of other project management methodologies e.g. (Agile, MSP, etc.).
* Preferably have previously worked as programme/project manager within business application development areas with a strong operational and IT background.
* Experience of managing staff and teams both directly and in virtual project environments globally.
* Experience with ERP, CRM, Web development, business system and machine integrations, specifically with Dynamics AX, SharePoint, Skype for Business and other core Microsoft products.
* Soft and people skills including administration, motivation, coaching, meeting management and delivery, etc.
* Excellent communication skills at all levels, written and verbal.
* Ability to multi-task and prioritise work in line with day to day requirements.
* Working knowledge of Change Control and Document Management processes.
* Proficient use of Microsoft Office products and MS Project.
* Advanced Degree/s in Computer Science or MBA preferred.

About the Company

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.