PwC Academy - Bilingual Course Administrator (Arabic/English)

PricewaterhouseCoopers

Dubai, UAE

Ref: HP639-1186

Job description / Role

Employment: Full Time

Line of Service
Assurance

Specialism
Assurance

Management Level
Senior Associate

Job Description & Summary
The Course Administrator will be the primary point of contact for client management on CIPD qualification and must possess very strong admin skills. This person will work closely with the Course Managers and perform a wide variety of operational activities for CIPD and other courses including execution of budgeted programmes, scheduling and updating Administrate.

- Corporate client management on all aspects related to CIPD qualification
- Communicate effectively with the client ensuring minimum response time and ensure proactive follow up and resolution of all client queries.
- Act as data controller, ensuring all student data is stored, updated and maintained in the CRM, and submitted to CIPD as per requirements.
- Follow up with assessors and internal verifiers (if needed) to ensure assessments and drafts are marked and returned to students in time.
- Handle post enrolment delegate queries relating to administrative matters, scheduling, materials, attendance and progress reporting of CIPD courses
- Work with the Course Managers on scheduling and timetabling, and liaising with Operations on resourcing requests including room bookings. Ensuring schedules and course updates are communicated to Training Consultants
- Materials inventory management, distribution of materials to lecturers and delegates 
- Create, add and edit courses, schedule and manage events, assign instructors, update attendance, progress and communicate events on Administrate. Updating and maintaining Administrate to ensure validity and completeness
- Conduct feedbacks for CIPD courses, create feedback summaries and communicate summaries to Course Managers and Customer Services team for action plan
- Maintain delegate progress reports and communicate this to Course Managers. Progress Reporting of internals to L&E Manager, and externals to sponsoring companies as required.

Requirements

Preferred skills

- Experience in the professional training services preferred
- Intermediate level of technical proficiency and computer literacy particularly with Word, Excel, CRMs, and LinkedIn
- Familiarity with Administrate or other CRM platforms will be a plus
- Arabic speaker highly preferable
- Excellent communication and organisational skills
- Ability to work well in a team as well as independently
- Flexibility in working hours (evenings, weekends as and when required)
- Dynamic, quick learner and proactive individual with ability to take ownership

Minimum years experience required

- A business graduate with at least 2 years of course administration experience in the professional training services Experience in CIPD course administration preferred.

Additional application instructions

- Arabic speaker preferred

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.

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