Quality Assurance Manager

Job description / Role

Job Summary:

Our Quality Assurance Manager is responsible for validating processes; providing documentation; managing staff. You will be responsible for inspecting procedures and outputs and identifying mistakes or non-conformity issues at a regional scope. The goal is to assure the high quality of our L&D operations aiming to the long-term success of our Chalhoub University.

Job Responsibilities:

- Monitor all operations that affect quality of Learning & Development activities at a regional level
- Supervise and guide trainers, assessors and quality assurance team members
- Observe training sessions, provide feedback, support and recommendations
- Monitor consistency of training sessions across all academies in the region
- Appraise learners' requirements and report to Head of Group L&D
- Report all concerns and inconsistencies to Academy managers to ensure immediate corrective measures are set
- Monitor learners' performance using Power Bi dashboards and support Learning Analysts with monthly data
- Review current standards and policies & devise procedures to inspect and report quality issues
- Keep records of quality reports and relevant documentation
- Ensure all legal standards set by awarding bodies and governmental entities are met at international standards
- Communicate with external quality assurance personnel and international awarding bodies to organize inspections of all academies in the region and facilitate all requirements
- Undertake sampling of learner work within defined parameters and rules to establish that assessment outcomes and internal verification processes meet all required international standards
- Provide continuous support and development to Academies across the region
- Provide IQA reports to Head of Group L&D on monthly basis
- Produce targeted actions for Academies to assist with remedial action where international standards are not being upheld
- Support Academies to understand and implement identified actions
- Report back to Head of Group L&D and Academy Managers following all external verifier visits
- Support IQA team and assessors in planning and conducting standardization activities for all academies across the region
- Ensure all IQA activities and reports are completed across all academies in the region according to IQA plan.

Requirements

Your Profile:

- Bachelor's degree in Retail/Education/Business or related field
- Assessor Qualification: Level 3 Certificate in Assessing Vocational Achievement or equivalent
- Internal Verifier Qualification: Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice or equivalent
- External Verifier / Standards Verifier Qualification: Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice (Desirable)
- 6+ years of overall experience
- Proven experience as a quality assurance manager in education sector, lead quality assurer, external verifier or relevant role
- Proven experience of delivering and assessing Vocational qualifications
- Thorough knowledge of methodologies of quality assurance and standards verifications of international vocational qualifications
- High level numerical skills and understanding of data analysis/statistical methods
- Organized and detail oriented
- Excellent time management skills
- Certification in external quality assurance is a strong advantage
- Understanding and practice of confidentiality
- Flexible and adaptive
- English and Arabic Language
- Excellent communication, written, verbal, IT and interpersonal skills.
- The ability to meet deadlines.
- Develop and monitor clear action plans.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.