Quality & Training Assessor

Job description / Role

Our client a leading global insurance company is looking for a Quality and Training Assessor is a key role in the development of new starters and existing team members, delivering role specific training to team members, and monitoring and increasing quality results for the region.

- Identify improvements in processes / practices to support and enable improvement in sales performance
- Keep fully informed of the introduction of new products, policies, promotions, procedures – to ensure best level of sales performance
- Ensure a smooth implementation of all product changes to the regional team.
- Conduct one on one technical coaching as requested by ‘Heads of’.
- Identify skill gaps within the team and conduct one on one coaching to rectify skill gaps where identified
- Develop staff to meet targets and measures through coaching
- Through coaching, ensuring compliance with all relevant legislation and Global policies
- Encourage and develop team members to progress and manage internal career advancement to other areas within the organisation.
- Mentor new staff to support and improve team’s performance.
- Conduct quality assessments and reviews in line with the quality framework and process.
- Complete analysis on quality data, identifying trends and putting in place remedial action to improve.
- Participate in design of quality monitoring formats and standards within Sales
- Provide quality and performance data to managers to enable individual and process improvement
- To provide relevant and specific feedback directly to the team member on their performance and quality of their work and where appropriate deliver on the job coaching

Requirements

- Experienced professional with knowledge of the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
- Significant knowledge and cultural understanding of the various regions and its market, and an ability to speak English, Cantonese, Mandarin or Arabic(desirable).
- A track record of achieving and exceeding targeted business results/KPIs.
- Evidence of getting the best out of highly talented people whilst quickly and effectively managing sub standard performance.
- Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
- Strong stakeholder management experience, with the ability to build and strengthen relationships within the business at all levels.
- Ability to inspire and create enthusiasm, energy and cooperation in others to achieve work objectives
- Ability to coach and encourage staff to perform at their optimum level
- Effective knowledge of insurance products, systems, policy, internal structure and function.
- Strong continuous improvement focus

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.