Reception Manager - AF Motors - After Sales - Madinat Zayed

Al Futtaim Group

UAE

Ref: HP698-11550

Job description / Role

Employment: Full Time

Due to recent expansion the After Sales division of Al-Futtaim Motors Toyota is looking for experienced Reception Managers to work in Abu Dhabi. The main purpose of this role is to provide a supervisory management function for all front of house staff within the Toyota Service Centre whilst creating a point of contact environment between customers and front of house staff. The Reception Manager will lead a reception team ensuring an efficient and professional manner is maintained and will act as a role model to demonstrate and promote standards expected through practising and creating the energy and enthusiasm for excellent customer service.

You will ensure that communication between the front of house, mechanical and body repair teams is effective and that customers are kept fully informed on processes and time constraints. You will be responsible for overseeing that customer complaints are dealt with in a professional and efficient manner and that the escalation process is followed by reception staff. Reporting is an aspect of this role as you will be required to provide feedback on all activities and financial performance to the management. As the Reception Manager you will be accountable for performance management and to ensure staff receive ongoing training.

Requirements

You will ideally hold a qualification in Mechanical Engineering. You will have a minimum of five years customer care experience preferably within an automotive industry role. The ideal candidate will have come from either a Service Advisor or Estimator background and will be familiar in the workings of an automotive service centre.

This is a supervisory role and therefore experience within a similar position is required, strong leadership and communication skills are essential. You will be required to make business decisions and will be responsible for managing your own time and prioritising tasks. You will have an analytical mind and will be comfortable working in a team orientated environment with experience of communicating between from of house and workshop employees.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month