Reception Supervisor - AFM - Toyota

Job description / Role

Reception Supervisor - AFM - Toyota - Abu Dhabi

We are looking for a Reception Supervisor to join our Service Centre in Abu Dhabi.

The purpose of this role is to provide a supervisory management function for all front of house staff and provide a point of contact environment between customers and front of house customers. The incumbent will lead a reception team ensuring efficient and professional manner is maintained and as such, he will act as a role model to demonstrate and promoting standards expected by practising and creating the energy and the enthusiasm for excellent customer service

The job holder's main responsibilities include:
- Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
- Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
- Make sure that all reporting staff demonstrate a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
- Ensure the on-going monitoring of all support staff and evaluates the schedule, timing and attendance of all staff on a daily basis.
- Ensure the tracking of the financial performance of each indirect employee responsible for selling labour hours and other sales.
- Provide an environment for the managing and supervising staff to provide excellent levels of customer service.

Requirements

- Diploma or Degree in Mechanical Engineering
- Diploma or Degree in Hospitality Industry

Job-Specific Skills:
- Microsoft Proficient (MS Project, PowerPoint, Visio Excel and Word)
- Excellent Verbal and Analytical Skills required

Behavioural Competencies:
- Analytical
- Focussed
- Task Orientated
- Communication
- Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.