Receptionist - Customer Services Agent - Arab (1 year Contract)

Job description / Role

Receptionist - Customer Services Agent – Arab Female /Male (1 year Contract)

Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are met.

Job Role:
- Acknowledge and appropriately greet and assist every customer in a timely manner.
- Give customers a tour of the showroom and assist them.
- Process customer orders in a courteous, efficient and timely manner.
- Effectively present and discuss the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
- Manage telephone calls professionally, efficiently and with good communication skills.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution

Requirements

- Bachelor’s Degree or equivalent.
- Experience in sales or customer services.
- Minimum of 2 years’ experience in a similar role.
- Excellent command of Both English and Arabic languages in both written and oral forms.
- Excellent interpersonal skills.
- Ability to identify and meet customers’ needs and requirements.
- Must be computer literate and current on new technology.
- Demonstrated excellence in organization and time management skills.
- Exceptional phone and customer service skills.
- Positive and upbeat attitude.
- Professionally groomed at all times.

Working Conditions:
- Standing and/or sitting for prolonged periods of time - up to 10 hours or more per day.
- Appearance at all times must represent the company image.
- Working 6 days a week with a fixed off - every Tuesday.
- Working Hours are from 10 am to 8 pm.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.