Job closed
Ref: HP698-11830
Job description / Role
Based across UAE and reporting to the General Manager - Bodyshop, the National /Regional Manager will oversee all Bodyshop operations across the UAE and ensure profitability and customer satisfaction.
You will be responsible for developing contacts to gain new customers, retain existing customers and obtain favorable response from Insurance Companies / institutions to increase turnover and profits; ensuring customer satisfaction for enhanced business levels and customer retention; establishing clear communications with customers and staff to enhance job completion, quality and to develop customer confidence; developing the team to a level of proficiency that enables them to deliver an outstanding quality of service; ensuring satisfactory financial performance, namely turnover, gross margin and expense control to achieve company’s budgetary objectives.
Requirements
- A Degree/Diploma in Engineering or any related courses
- 7-10 years experience in a reputed body shop out of which 4 - 5 years in a Managerial position
- In-depth customer service experience
- A leader with a Strategic, analytical approach to business
- Customer Orientated and focused on deliverables
- Able to communicate and present in both verbal and written English
- Strong planning and Organising skills
- Strong Project Management skill, with the ability to implement change and new initiatives
- MS office Proficient (Excel, Access, Word, Outlook & PowerPoint)
- Strategy Development awareness
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.