Regional Operations Manager - Al Futtaim Auto Centres

Al Futtaim Group

UAE

Ref: HP698-11149

Job description / Role

Employment: Full Time

We are looking to recruit an experienced Regional Operations Manager to join the FastFit team within Al Futtaim Auto Centres (ALAC), based in Dubai. The main purpose of the role is to provide an excellent Aftersales service to the customer, whilst ensuring the achievement of, or exceeding all locations' monthly / annual sales and profitability budget and target.

The main responsibilities of the role are to ensure that all FastFit targets / KPIs are achieved. This will be acheived through the following channels; provide assistance to all relevant principals in Aftersales related issues; ensuring branches understand all Aftersales policies and procedures; provide all principals with timely and accurate feedback and advice on all Aftersales related operational, financial and performance based activities; distributing guidelines and policies / procedures regarding field-fix methods to ensure ultimate customer satisfaction; report to Line Management on a continual basis regarding Aftersales issues; providing feedback on all field visits and clear reports of branch visits; conducting field support visits to respective branches, suppliers and other parties in the value chain; ensuring regular visits to customers to enhance the Aftersales business; visit and conduct relational meetings with all existing prospective customers; providing guidelines to all staff on operational compliance to all distributor recommended policies and procedures

Requirements

- Diploma or Degree in Mechanical / Automotive Engineering. Diploma or Degree in Logistic Management.
- At least 5 years Business Developement / Sales experience or equivalent education.

Job-Specific Skills:
- Microsoft Proficient, SAP System, Dealer Management System, Training (On the Job & Theoretical), Managerial Skills.

Behavioural Competencies:
- Strong Communication Skills and Presentation, Integrity, Analytical, Customer Oriented, People Skills, Team Work, Planning & Organizing, Initiative, Perseverance, Assertiveness, Problem Solving and Decision Making

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Fresher salaries in UAE

Average monthly compensation
AED 3,500

Breakdown available for industries, cities and years of experience