Relationship Coordinator

Job description / Role

• Managing phone calls and scheduling meetings
• Maintaining Tenant records/data
• Maintain computer and manual filing systems
• Generate reports
• Building and maintaining sustainable relationships with key customers.
• Overseeing the relationship with customers handled by the Relationship Team
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest offers and deals in order to keep them engaged.
• Expanding the customer base by upselling and cross-selling.
• Conducting business reviews using CRM/ERP programs.
• Knowing your competition and strategizing accordingly
• Maintain a positive attitude focused on customer satisfaction.

Requirements

• Proficient in MS Office (particularly MS Word, Power Point and MS Excel)
• Can join immediately
• Excellent interpersonal, verbal and written communication skills
• Strong organizational and planning skills
• Excellent time management skills and ability to multi-task and prioritize work
• Knowledge of JD system
• Understanding key customer individual needs and addressing these.
• A team player with leadership skills.
• Quick learner
• Tech savvy
• Able to write profession, courteous, persuasive emails
• Adequate understanding of the UAE culture and norms

About the Company

After completing his engineering studies in the U.S. in 1971 Mr. Abdullah Ahmed Almoosa laid the foundation of the Group through an architectural engineering firm. It is now grown into a leading family owned diverse business group as one of the top ten leading family owned groups of Dubai. The Group is more popularly known as ARENCO GROUP from its architectural practice which carries that name.

The Group’s diverse business interests include:

An architectural engineering consultancy and interior design practice Real estate leasing of owned premium apartments, villas, commercial offices, warehousing, staff accommodation, etc. throughout Dubai Hotel apartments operations of owned assets Furniture trading Car rental and leasing Laundry operations Manufacture of mattresses, beds Manufacture of energy saving lamps Joinery operations

Over four decades of experience and a qualified team of experts enable the A. A. Al Moosa Group to offer services that ensure the highest standards of quality and perfection.