Job closed
Ref: GP618-110
Job description / Role
Job Purpose: To support the Relationship building for Bank at work business in line with overall retail bank strategy
Duties and Responsibilities:
- Lead team of DSAs to achieve retail business targets.
- Leverage WBG and BB relationships to increase cross sell of retail products, and maximize cross product ratio as well as revenue/ customer.
- Partner with WBG and BB RMs to open doors for retail business from mapped portfolio of companies.
- Direct team to target companies and desired segments.
- Lead multiproduct sales through payroll as hook with a top-down approach and establish strong relationships with key decision makers in companies.
- Maintain daily sales discipline, controls and ethical sales practices to ensure CBI becomes one of the top recognized banking brands in UAE. Full accountability for relationship, servicing, and business generation from assigned portfolio.
- Grow the portfolio from within WBG/BB as well as non-CBI companies.
- Ensure high levels of cross product sales and multiproduct discipline.
- Provide competitor information to product team to ensure CBI value proposition is in line or ahead of market.
- Ensure the sales activities are completely aligned with the Bank’s policies and fulfill all legal and compliance requirements.
- Minimize customer complaints and provide top class service to customers at all levels of Bank at Work relationships.
- Extract maximum productivity from team members in line with the market.
- Ensure comprehensive training to all team members and equip with appropriate sales tools to enable quality sales.
- Work with key stakeholders across functions to ensure best in class customer service is provided, agreed SLA TATs are met and customers are provided the promised value proposition.
- Direct, monitor and lead the development of the sales strategies, business plan, projects
- Manage a robust sales incentive structure / compensation plan and periodic sales contests to motivate sales team in achieving higher levels of performance and reward, while ensuring that the increased acquisition costs are directly linked to higher productivity.
- Monitor and control the sales overhead expenses in line with allocated budgets and expense policy and operate within acceptable efficiency ratios.
- Develop a seamless process between sales, credit and operations for ensuring quicker turnaround of application approvals thereby enhancing client satisfaction.
- Achieve financial targets of 1,200 credit cards, 360 personal Loans and 1,800 payroll accounts and also secure mortgage (directly or indirectly) for retail banking group.
- Perform any other duties or responsibilities as assigned by management
Requirements
- Post graduate- MBA / Graduate
- 6-8 years of Retail Bank experience with 3-4 years Sales experience in the UAE/GCC market
- Knowledge of Retail products
- Credit knowledge will be an added advantage
Other Skills Required for the Job:
- Strong Sales management , People and Leadership skills
- Knowledge of local market and regulations
- Strong Customer Service, People and Client empathy
- Understanding of Operations, Banking process and policies in the UAE, Process Improvement,
- Decision Making, Managing Processes
- Emphasizing Excellence
- Multi-Tasking and handling complexity
About the Company
Founded in 1991, Commercial Bank International is an award winning full-service commercial and retail bank offering simple and easy-to-understand products and services.
Our aim is to attract, develop and retain the very best people by offering a motivating and inclusive workplace where talent is recognized and developed. At CBI we will give you the opportunities you need to get more from your job. We'll help you grow and progress by acknowledging your talent, and rewarding you well. In return you'll give us your energy, enthusiasm and the drive to deliver results.
That way, we all have a promising future.