Residential Sales Consultant

Crown Relocations

UAE

Ref: NP325-08

Job description / Role

Employment: Full Time

The Residential Sales Consultant is responsible for the servicing and conversion of direct in-home sales opportunities generated by the company’s marketing efforts.

The Residential Sales Consultant needs to follow the prescribed company sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Group.

This role also works closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment.

Maintaining a high performance customer driven culture is also crucial to the success of this position.

Key Tasks and Responsibilities:

Administration
- Meet and maintain weekly sales conversion targets in accordance with Company KPIs and Business Plan
- Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market
- Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to
- Maintain accurate invoices, documents and customers files
- After the call, prepare costing sheet, calculate the measurement and depending upon destination, cost the job or send a cost sheet to the appropriate internal party/ies
- Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer

Customer Service
- Call on clients in their homes to meet the pre-arranged appointment times
- Upon receipt of a confirmed survey appointment, prior to the physical appointment, being prepared to include destination office information and sales aids such as destination guides, research reports etc
- Complete a detailed inventory of effects to be transported which allows the accurate calculation of the cubic capacity of the goods.
- Present the company’s services by way of brochures, discussion, demonstrations and the use of the presenter in the most positive light, selling the benefits of our service, our company, and the company network worldwide.
- Utilise value based selling skills and methodologies that clearly differentiate the company from our competitors and generate best value for the company at every possible juncture.
- Ensure each day is well planned geographically to maximise all opportunity whilst satisfying the demands of our customers.
- Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

Corporate Social Responsibility
- Support the company CSR commitment and goals.
- Demonstrate and promote the company vision and values.

Requirements

- Ability to maintain confidentiality and display tact and discretion at all times.
- Excellent analytical, interpersonal and communication skills.
- Excellent presentation skills and negotiation skills.
- Ability to work in a potentially rapidly changing environment.
- Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
- Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
- Professional attitude and a willingness to support stakeholders in effectively doing their job.
- Solution oriented approach to problem solving and decision making.
- 1-2 years sales or marketing experience.
- Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Well-developed administration and organisation skills with strong attention to detail.
- Knowledge of selling psychology.
- Cultural sensitivity and awareness.

About the Company

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

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