Retail Operations Manager

Job description / Role

Take your career to new heights. An exciting Retail Operations Manager position has recently opened within Gulf Marketing Group.

Purpose: To effectively drive and manage all operational aspects of profit centers involve managing, training and mentoring Store Manager/s Area Manager/s within designated region in line to achieve agreed budgets/Targets, business strategies and company’s objectives, policies and procedures.

Key Responsibilities:
- Achieve agreed budgets & Business plans
- Ensure consistency in quality execution of Company SOP.
- Ensure Stock loss targets are met in region thru company policy.
- Ensure best customer service available in store and scoring best results in Mystery shopping.Customer loyalty and retention.
- Effective management of minimum of 4 stores with 130 colleagues,training, coaching and succession planning. Guiding & coaching minimum 1 area manager.
- Responsible for staff appraisal and appreciations as per business requirement.
- Effectively identifying Market opportunities & updating business with latest trends and best practices.
- Ensure stores are planned to have regular supplies and adequate stocks cover is available based on category wise sale in co-ordination with CP and head of brands.
- Ensure stores are planned & prepared for smooth seasonal promotional campaign & Sale launch in co-ordination with multi-departments assistance.
- Ensure seasonal floor lay out is planned and executed at the start of the season in coordination with CP and HOB based on density reports.
- Budgeting & forecasting business plan for next year based on current sales in line with Industry and economical sentiments. - Ensure retail commercial standards are met in all stores in line with business requirements.

Requirements

- 3 years’ Graduation degree in any of streams, MBA degree would be an added advantage
- 8 to 15 years progressive retail experience, to include management of multiple locations, achieving sales target successfully and exposure of opening large format retail store
- Excellent communication & Interpersonal skills.
- Must be fluent in written and spoken English; fluency in other languages is a plus
- Proven skills in Selling, training, coaching, developing & motivating.
- Ability of reading and interpreting data and set objectives for future business plans.
- Problem solving, positive attitude, customer service skills, succession planning.

About the Company

Established in 1978, by the Baker family who still own and manage the company today, Gulf Marketing Group is one of the Middle East's leading, family owned companies. Gulf Marketing Group operates regionally, across the GCC and boasts a diverse portfolio of brands, retail outlets and services. Gulf Marketing Group subsidiaries operate in key sectors such as retail and distribution of sporting goods and lifestyle brands, health and fitness, food and food processing, integrated 3PL logistics, real estate, healthcare and pharmacies, education and technology. Since 1978, Gulf Marketing Group has introduced more than 90 international brands into the Middle East, as well as building the reputation of our homegrown brands as reliable and quality driven companies.

We are proud to be one of the top 10 retailers in the Gulf region with:

• More than three decades experience managing international brands in local environments
• A prestigious portfolio of world class brand partners
• Anchor tenancy in all major GCC shopping malls
• A proven track record of securing exclusive retail and distributor agreements
• An experienced management team
• Strong customer relationships