Retail Sales Associate

Job description / Role

We are looking for a results driven retail Sales Associate to be responsible for all sales activities and sales associate job duties, from lead generation through to close. The successful candidate will be able to elevate company standards, achieve sales goals and meet client’s expectations. The candidate needs to be presentable and professional at all times as well as have an interest in women’s wear fashion.

Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Proactively ask customer how they can be assisted
• Provide customers with product information that they need
• Escort customers to the correct aisles
• Explain product features and warranty agreements
• Demonstrate the working of a product when required
• Provide information on daily deals and promotions
• Ensure that all products are well stocked and are easy to reach
• Assist customers by taking down products that may not be easy to reach
• Provide information regarding each product and any discount offers associated with it
• Make sure that work area and aisles are clean and shelves are dusted properly
• Respond to customers’ requests and concerns in a resourceful manner
• Handle cashier duties by taking cash or credit cards in exchange of goods sold
• Manage product returns and exchanges
• Ensure that all purchased items are delivered to the customers in a prompt manner
• Reserve products for online orders
• Discourage shoplifting activities by constantly keeping a vigilant eye
• Arrange products on shelves in a tidy manner
• Pick and pack orders for shipping purposes
• Order out of stock items in a timely manner

Requirements

• High school degree; BS degree in Marketing or Fashion business background, Corporate Retail training and certificates will be also accepted

Work Experience
• Proven working experience as sales associate
• Basic understanding of sales principles and customer service practices
• Proficiency in English and Arabic
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focused
• Fashion retail experience within the GCC region in Women’s wear.
• English and Arabic language proficiency

Candidate Skills
• Greet customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns
• Demonstrated live working of items
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, cheque and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control

About the Company

A Leading Group of Companies in the UAE.