Retail Senior Sales Associate

Job description / Role

Purpose & Overall Relevance for the Organisation:
- Contributes to meeting or exceeding store sales and KPI targets by:
- Building an emotional connection with customers and living the Brand Values
- Serving and selling to customers and conscientiously executing store operations
- Using his/her expertise and experience to provide feedback and support to selected team members

Key Responsibilities:
- Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
- Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
- Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
- Shares his/her customer service experience and trains selected team members to fi ne-tune their service skills
- Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
- Guides and trains selected members of the team on basic core and seasonal product knowledge
- Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
- Complies with store policies and procedures to maintain a safe shopping and working environment
- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
- Completes sales transactions quickly and accurately while adhering to cash protection procedures
- Minimizes loss by actively maintaining sales floor awareness while serving customers
- Collaborates productively and respectfully with team members to meet or exceed store goals
- Makes himself/herself available to support other team members when needed
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Key Relationships:
- Customers
- Peers and Supervisor

Requirements

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

About the Company

The brands of the adidas Group complement each other in a unique way to help athletes perform better, play better, feel better. Our products break records, set trends, make history. Every day. All over the world. Welcome to the adidas Group.

It is not only about faster shoes and fashion statements. Just as a shoe is more than padding and foam, there is more to us than just the product. Everything we do is bound by one simple thought: we strive to help you perform at your best. Your success is our ambition. Your defeat spurs us on to be better.

Our brands complement each other like the skills of an exceptionally gifted decathlete.

Our consumers’ brand love is based on our employees’ extraordinary passion for a sporting lifestyle. With dedication, commitment and team spirit, we continuously innovate to establish new benchmarks in everything we do. Shaping the sporting goods industry sustainably is more than a job. It’s our impulse, an attitude that is truly dear to our hearts. It drives us.