Retention Marketing Manager - Omnichannel

Job description / Role

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing
You will be the lead for the overall e-commerce retention across web and app amongst the online and offline customers in the GCC. You will report directly into the Head of E-Commerce and be working in close collaboration with Paid Marketing and Product Development. We are looking for a doer with hands-on skills to deliver on actions, who has the maturity to structure actions into a solid plan, measure progress, report on the status and scale/pivot/kill experiments based on learnings.

Your responsibilities will range from segmentation, website / app personalization and (re-)activation of our customer base through various channels (mail, web, app, SMS, social, etc.).You have strong analytical skills and are comfortable with modeling past customer data in order to predict future behavior and scale customer acquisition and retention. You will own retention, loyalty and referral from A to Z: email, SMS, loyalty program, referral program, etc.

Requirements

What you’ll need to succeed
* Demonstrating Personal Resilience & Adapting to Change
* Demonstrating Customer Centricity
* CRM Systems and Technologies
* Technical
* Understanding & Developing Self
* Driving Results
* Driving Innovation
* Market Research
* Communicating effectively
* Collaborating & Influencing with Respect & Trust
* Being Inclusive

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.