Sales Business Manager

Job description / Role

The purpose of this role is to be the key contact point for MEO’s dealers in achieving:
- Total vehicle sales objectives
- Planned production volume and efficient stock management
- Customer Satisfaction (PDSS)
- Flawless launches at dealer level
- Effective use of Coop Planner funds
- Dealer retail standard targets
- Dealer training objectives
- Lead management , closing ratio
- Support the launch of Digital website
- Actively participate in BP reviews on quarterly basis
- Support Fleet growth where applicable
- Aware of competition activities, pricing per segment where applicable

Key Responsibilities:
- Lead dealers to complete GM MEO Business Plan with focused and targeted action items and plans to achieve Wholesale, Retail, Fleet, CPOV, PDSS TOP BOX, Training Certification objectives.
- Actively participate in BP reviews on quarterly basis and review action items and plans on a monthly basis.
- Counsel with dealers on the overall performance of dealer sales department, including but not limited to:
- Vehicle sales objectives
- Planned production volume
- Efficient stock management
- Customer Satisfaction (PDSS)
- Dealer profitability
- Focus on defending SUV & pick up and continue growing passenger car
- Effective use of Coop Planner funds
- Organizational structure
- General sales territory management
- Consultative selling process
- Product and customer focus training
- Demo Program
- Showroom controls
- Vehicle Delivery Process
- Vehicle and accessory display
- General sales territory management
- Appropriate use of POS funds and materials
- Accessories objectives
- Retail standards objectives
- Dealer training objectives
- Lead Management strategy
- Aware of competition activities, pricing per segment where applicable
- Maintain, update, and obtain dealer buy-off and agreement on sales and production forecasts (SSOR - Sales Stock Order Report).
- Set Volume Discussion meetings w/ dealers to finalize and agree on future CY sales and production volume targets utilizing the SSOR tool.
- Communicate monthly dealer specific carline sales targets, and continuously track performance in line with pre-determined and set objectives.
- Ensure flawless launches at dealer level.
- Effective use of Coop & GSA Planner Management and coordinate with dealers Campaign/Launch activities
- Monthly Marketing Meetings and Campaigns: ensure active participation and execution of campaigns, complemented by BTL activities
- Plan Run-out of prior model year inventory
- Ensure each dealer orders enough units to ensure sufficient inventory at launch
- Maintain close cross-departmental integration to ensure support for key overall initiatives and objectives.
- Prepare accurate Financial Support Requests for funding of dealer tactical and liquidation programs and initiatives.
- Submit, on time, accurate and detailed dealer contact report after every dealer visit (one contact report per dealer visit).
- Support RND on new facility, expansion requests/DSSA issues (Cross-boarder selling/renewal/Documentation)
- Ability to Travel and be in the field with dealers
- Ensure training targets are met
- Support the Retail Standards compliance

Requirements

- College degree preferably in business
- Automotive product knowledge
- Business Management knowledge
- 5 - 7 years of professional experience in automotive sales/consulting experience

Skills:
- Written and oral skills in English and Arabic
- Interpersonal skills required for internal and external relationships
- Analytical skills to be able to interpret data
- Problem solving skills to identify and resolve problems
- Very good project management skills to manage own projects and tasks
- Business Planning and Customer Relationship Management
- Ability to set targets and forecasts

Competencies:
- Business acumen
- Decision Quality
- Managing Diversity
- Patience
- Managerial Courage
- Organizational Agility
- Negotiation Skills

About the Company

General Motors Company (NYSE:GM, TSX: GMM), one of the worlds largest automakers, traces its roots back to 1908. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. GMs largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada and Russia. GMs OnStar subsidiary is the industry leader in vehicle safety, security and information services.

With its global headquarters in Detroit, GM employs 209,000 people in every major region of the world and does business in more than 120 countries. GM is headquartered in four major locations: GM Europe; North America (GMNA); South America; and GM International Operations (GMIO) is located in Shanghai, China. GMIO covers Asia Pacific and Middle East.

GM Middle East started in 1920s and the brands that are sold in the region are Cadillac, Chevrolet and GMC supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the companys operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen in 20 dealerships.

GM has 2 facilities here in Middle East one is in Dubai World Trade Centre and the other, Middle East Distribution Corporation, which is located in Jebel Ali.