Sales Coordinator

Job description / Role

Sales Coordinator

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

The position requires an extremely high standard of social skill to promote and ensure good inter-departmental relations. The incumbent should display organizational and coordination skills while maintaining a pleasant manner and positive attitude at all times.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

KEY DUTIES & RESPONSIBILITIES:

OPERATIONS:

- Carries out office mailing and filing in a timely fashion.
- Prepares Purchase Requests/requisitions for stationeries and office supplies.
- Prepares Sales Kits.
- Ensure the office equipment are in working order.
- Maintains and updates Sales Mailing List.
- Checks pigeonhole at regular intervals for incoming correspondence.
- Reminds DOSM and Sales Teams members of important appointments, sales trainings, meetings.
- Records and processes monthly attendance record for the department.
- Maintains adequate stock of office supplies.
- Dispatches letters, documents and parcels to be sent by mail or courier.
- Performs common and related duties and special projects as may be assigned.
- Maintains the highest standard of guest care and service.
- Have good knowledge of all hotel facilities and be able to answer guest questions.
- Be up to date with all F&B activities and special promotions.
- Maintains an organized, systematic and updated filing system (hard copies and hard disk back up), in order to ensure easy accessibility to required data and avail loss of data from the hardware.
- Prepares and types sales team's corporate offer letters, updates Opera and ensures it is reviewed and properly checked before handing it for signature.
- Composes letters, memos, faxes and other mail on behalf of the Director of Sales and Marketing and other executives.
- Maintains a prompt and accurate follow up and trace system for the Director's correspondences
- Handles all incoming calls and guest's inquiries in the absence of the sales team and channels to the concerned department if the inquiry requires immediate action.
- Promptly dispatches mail and facsimile documents within the sales department.
- Maintains adequate stock of office supplies and initiates requisition.
- Maintains and replenishes brochures, fact sheets, F&B Flyers
- Ensure that the S&M month end report is accomplished and submitted on time
- Ensures that all correspondence and offers related to the sales team goes out within maximum of 24 hours
- Organizes own time and set up priorities ensuring maximum use of working day.
- Reports to work punctually in proper and neat uniform complete with name tag at all times
- Ensures full knowledge of hotel's and area properties, facilities and services.
- Makes a thorough check on the premises and operating equipment to determine cleanliness and orderliness.
- Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment.
- Flexible to adapt to sudden increase in working hours if and when working demand arises.
- Comprehensive knowledge in Word, Excel, Power point and Opera S&C
- Schedule breaks so that the Sales Office is manned at all times
- Ensures that all equipment is in proper working order and to cultivate care for all equipments used.
- Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
- Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times.
- Attends departmental and communication meeting as requested by Department Head.

ADMINISTRATION:

- To participate in any Training/Developments schemes as recommended by senior management.
- To comply with any reasonable request made by management to the best of your ability.

Requirements

Your experience and skills include:

- Must possess excellent commercial and analytical skills.
- Ability to work with abstract data, analysis and consolidation.
- Must be proficient with MS-Excel, MS-Word, MS-PowerPoint and MS-Outlook.
- Must be familiar and worked with hotel reporting tools (Fidelio, Opera, Delphi, etc.).
- Strong business ethics.
- Must be multi-tasking and goal-oriented.
- Ability to communicate effectively in oral or written form to all levels of management.
- Ability to analyse data and effectively report findings/observations.
- Minimum two years experience in sales & marketing in luxury hotel or tour operator or airline

Your team and working environment:

Queen Elizabeth II

The iconic Queen Elizabeth (QE2) Dubai's first and only floating hotel is a 497 room hotel and one-of-a-kind entertainment destination, rich in History where the past is relived in the luxury of today.

Guest experience is a true British Heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

The property is in close proximity to some of Dubai's attractions including the Burj Khalifa, Dubai Mall, Dubai International Financial Centre (DIFC) and the Dubai World Trade Centre. The Queen Elizabeth 2 shares a neighborhood with some of Dubai's other cultural gems including the Gold Souk, Dubai Creek and the Etihad Museum. The nearest airport is Dubai International Airport, 8 km from the accommodation.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.