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Job description / Role
Objectives:
- To be the ambassador of the luxury brand in UAE.
Main responsibilities:
- Greeting customers who enter the shop
- Involved in stock control and management
- Assisting customers to find the goods and products they are looking for, giving guidance and advice.
- Communicate with customers and satisfy their needs and meet or exceed their expectations
- Responsible for processing cash and card payments
- Maintaining high standards of visual merchandising; housekeeping in terms of cleanliness, display and stock rotation. Implements all merchandising as per the brand’s visual merchandising guidelines
- Building and maintaining customer relationships in order to build strong loyalty
- Building customers’ database and should be responsible for maintaining their own client database
- Reporting discrepancies and problems to the Supervisor
- Balancing cash registers with receipts
- Dealing with customer refunds
- Responsible for dealing with customer complaints
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Work with marketing manager to provide information about products, send photos of the boutique and outfits when requested, assist during fashion shoots in store or at different locations
- Reporting to: Company Management
- Subordinates: Sales Executives, Company Management
- Other interactions: Finance Department, Marketing Department, Clients
- Number required: 2
- Duration: Permanent, 2 Years
- Probation: 6
- Working Hours: Mall Hours
- Commission / Bonus: None
- Other Benefits: UAE Labour Law Benefits
Requirements
- Language Fluency: English, Russian or Arabic
- Current Location: UAE
- Nationality Preference: None
- Gender Preference: Female
- Age Range: 20 - 35
- Soft Skills and Personality traits: Customer service focus and good communication skills
- Integrity, honesty, flexibility, good energy levels and ability to deal with stress
- Creates a positive first impression on a client due to the energetic attitude and following the dress code
- University Qualifications: High School Certificate or equivalent
- Nature and length of previous experience: Previous retail experience or training
- Specialist knowledge: Basic understanding of customer service and processes
- Understanding of basic sales principles
- Good product knowledge
- Basic administration skills
- POS
About the Company
Group of Companies involved in Luxury Retail, Investment, IT, Telecom, Consultancy and General Trading.