Sales Manager - Residential

Job description / Role

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
- Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
- Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
- Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
- Solicit corporate accounts directly and jointly with others through the preparation, execution and completion of Action Plans
- Implements all Sales Action Plans related to their sales segment as outlined in the Revenue/Business Plan
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
- Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
- Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
- When appropriate, and with agreement with the DOSM, to attend major trade functions (trade shows, exhibitions, associations) that deal specifically with their marketing responsibility
- As directed, compile and input market intelligence information to the Sales Information Management system
- Develop and maintain knowledge of market trends, competition and customers
- Actively promote and produce sales leads for other sister hotels and for in house sales staff
- Provides feedback to the ADOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.
- Arrange site inspection trips to the hotel by major clients and accompanies clients
- Meets deadlines for assigned tasks
- Establishes and maintains files on major active accounts within their marketing area/segment(s)
- Establishes and maintains effective employee relations
- Performs related duties and special projects as assigned
- Maintains punctuality and good timekeeping and appearance
- Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
- Preparation and completion of timesheets, rosters, holiday schedules, in line with business needs, as and when required
- Preparation and completion of Purchase Orders as and when required
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
- Prepare correspondence to customers, internal booking reports and file maintenance
- Participate in RevMax meeting, pre-convention meetings, training and other sales-related meetings as required
- Work with other departments within the hotel to provide quality service to customers
- Attend local trade shows, community events and industry meetings

Requirements

Qualifications

- Bachelor's Degree preferred. High School Diploma or equivalent required
- Minimum two years' experience in hotel sales essential with Middle East experience preferred
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English. Other languages especially Arabic preferred
- Maintain positive and productive working relationships with other employees and departments.
- Ability to communicate customer needs and resolve complaints independently
- Ability to establish and master goals
- Ability to work independently and to partner with others to promote an environment of teamwork
- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.