Sales Products & Programs Support Officer

Job description / Role

Synopsis

It's an exciting time to work for Etihad. We're transforming the aviation industry through creativity, innovation and sustainability, pushing the boundaries to create a world of thoughtful choices for our guests on every journey. And just as we aspire to create meaningful experiences for our guests, we're equally committed to delivering a remarkably thoughtful employee experience.

We have several early analyst levels for our Sales team that has come available. In this role, we are looking for an Analyst who will be responsible for supporting our sales efforts by ensuring the smooth operation of various tasks and processes crucial to our Agency Sales Products & Programs.

Accountabilities

- Manage pricing and incentive modelling templates to accurately reflect product and program offerings, in collaboration with relevant stakeholders
- Maintain and update incentive contract templates, ensuring compliance with current regulations and company policies.
- Effectively manage and organize internal and external inboxes, in particular SuperSeller, for inquiries, providing prompt responses and forwarding critical matters to appropriate team members.
- Utilize CRM systems to track, organize, and manage customer data, ensuring accurate and up-to-date information is maintained.
- Facilitate clear and timely communication with internal customers, in particular BDUs, addressing their inquiries, concerns, and providing necessary information on products, programs, and policies.
- Collaborate with Sales Polcies & Communication team to ensure accurate representation of relevant Agency sales policies, keeping them updated and communicated internally and externally.
- Coordinate payment processes with field teams to ensure timely and accurate payment of incentives
- Generate regular and ad-hoc reports to provide insights into sales performance, customer trends, and program effectiveness, aiding in strategic decision-making.
- Maintain a strong understanding of the Agency products, programs, and offerings to provide accurate and informative support to customers and sales teams.

Requirements

Education & Experience

- Bachelors degree preferred or +1-3 years work experience in a related field
- Sales experience, or experience in supporting a field sales organization required
- Numerate and Analytical mindset with the ability to generate and interpret reports.
- Proven experience in sales support, administration, or a similar role.
- Strong proficiency in MS Office Suite and CRM software.
- Excellent organizational skills with a keen eye for detail.
- Exceptional communication skills, both written and verbal.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong problem-solving abilities and a customer-centric mindset.
- Familiarity with pricing models, legal contracts, and sales policies is a plus.
- Collaborative team player with the ability to work independently.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world's leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.