Sales Supervisor - Al Futtaim Auto Centres

Job description / Role

We are looking to recruit an experienced Sales Supervisor to join our growing team within Al Futtaim Auto Centres, based in Dubai. The main purpose of the role is to ensure sales through the tracking of the current customer base requirements for repeat sales potential and through direct contact with Key Customer Accounts whilst exploring and converting new business opportunities that result in increased revenue and profit for the Division.

The main responsibilities of the role are as follows:
- Provide commercial and technical support to Sales Executives
- Prepare sales and gross margin forecasts for the territory. This requires the effective use of project information, awareness about the business environment and customers' purchase plans, whilst ensuring that the forecasts are in line with the divisional objectives laid down by the General Manager.
- Work together with the Divisional Manager in order to agree on market share objectives for the segment and for each product type.
- Understand customer requirements and deliver products and services of the highest quality, thereby setting industry standards, ensuring customer delight and developing a loyal customer base.
- Where customer requirement requires special products or on site Application Studies, liaise with the Product and Application Engineer to organize the study or to identify the correct specification.
- Explore and convert business opportunities through effective customer identification, surveys, competitor analysis, market information and tender analysis, in order to exceed annual business targets
- Directly manage Key Customer Accounts and be the first point of contact for said customers.
- Negotiate sales contracts and ensure the meeting of contractual obligations. Keep the customers updated on the status of their order
- Recommend to the Divisional Manager, marketing activities for his territory which will result in the achievement of the agreed market share objectives. These include planning and organizing factory tours and accompanying visiting customers.
- Recommend product demonstrations and coordinate with Product Support to organize demonstrations to customers.
- Inform the Product and Application team of any observations from customers relating to the specification of equipment and is a member of the team which decides on market related specifications
- Based on territory feedback from Sales Engineers and Key customer Accounts, recommend the requirements of stocking equipment.
- Assist in providing required market intelligence for specific surveys.
- Gather and analyze market information on product pricing and, in conjunction with the Divisional Manager, formulate appropriate pricing strategies for each product enabling to meet gross margin and profit requirements as well as the customer’s requirement.
- Promote secured payment terms and ensure the timely collection of money, thereby minimizing the company’s risk of bad debts.
- The recommendation of credit proposals to the Divisional Manager, providing a clear assessment of the credit worthiness of the customer.
- Regularly interact with the customers to enquire on product performance and offer timely assistance in the resolution of all queries, thereby maintaining a healthy and profitable relationship between the company and the customer.

Requirements

- 5+ years in the field of Workshop Equipment Unit Sales . Territory based experience preferred.
- Preference will be for candidates with Sales Management experience

Special Job Knowledge/Skills:
- Product knowledge and knowledge of Industrial Classification
- Knowledge of Supply Workshop Equipment industry.

Special Skills
- Awareness of OEM, operating with trading partners (Principals), knowledge of after sales marketing systems

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.