Senior Business Solutions Manager - Enterprise IT

Job description / Role

Senior Business Solutions Manager - Enterprise IT - Al Futtaim Group - Dubai, UAE

We are currently looking for a Senior Business Solutions Manager to work from our Dubai based offices. Reporting to the General Manager EIT, you will be responsible for responsible for proactively looking for improvement areas in IT process related to Real Estate and Corporate services (HR, Finance etc). S/he will also suggest and work with the Account managers to identify pain points for the business.

Will be single point of contact from process improvement perspective to the Business solution manager, Enterprise Architect team, Solution delivery Team and Project Manager. S/he will work closely with business stake holders in adapting the suggested process changes and provide framework to identify the intended benefits of such process changes.

In this role your responsibilities will include:

Strategic
- Identifying global and local best practices with respect to business processes and suggest areas of improvement.
- Involvement for optimizing the solution for business requirement along with user community, Solution architect and functional consultant.
- Validate the application to fit business requirements and identify business process changes where appropriate.
- Performs project evaluation and cost-benefit analysis

Tactical
- Helping business division in optimizing process for new initiatives and assess impact change on associated system
- Developing plans for ensuring that the solution is validated and quality checked before being delivered to the production environment.
- Assisting in identifying, analyzing, mitigating and responding to change management needs arising due to process optimization and improvement

Operational
- Continuous contact with business user community to socialize the steps taken by Automotive IT to incorporate the process changes.
- Identify and resolve operational problems using defined processes, expertise and judgment
- Adjust and align the training documentation to the modified business process.

Requirements

- A degree in Engineering, Management, Information Systems or related field
- Excellent Understanding and knowledge of Corporate services (HR, Finance), Commercial Real Estate and business Processes and operating models for shared services
- Should have worked in Business consulting or System Integrators in areas related to Shared service process improvement with strong understanding of the business processes for HR, Finance and Commercial Real Estate.
- Total Work experience of about 15-17 years in of which at least 10years as Principal Consultant /functional lead position.
- PMP certification and /or other industry and project management certifications will be plus
- Well versed with Business process modelling and value discovery
- At least ten to Twelve (10-12) years HR, Finance and Real Estate domain experience involved in areas of process optimization/ Improvement.
- At least 4-5 years’ experience on any ERP system like SAP, JD Edwards, Oracle.
- At least 5 years (out of which 2-3 yrs in consulting organisation pref- big fours) end to end implementation project experience related to business process improvement/ optimization in conjunction with systems modification to achieve the desired results.
- 4-5 years’ experience in studying technologies trend and using cutting edge solution to drive business value.
- Know-how of Global best practices being followed in HR, Finance and to attain higher value at lower cost and increase customer satisfaction.
- 4-5 years of experience in dealing and managing with SAAS (Salesforce, Success factors etc)
- Prior working experience as solution architect or Integration manager or process champion/ process expert is a plus.
- Well versed with Agile management

Optional :
- 4-5 years of experience in Commercial Real Estate (Mall operators) or Retail businesses.
- Expert Knowledge of SAP Business Suite.
- Business Domain knowledge of CRM and Service management application (applicable for Shared services operation)
- 2-3 years in managing relationship with Business Heads

Job-Specific Skills:

General:
- Analytical & problem solving skills with a logical mind
- Adaptability and flexibility to manage deadline pressure, ambiguity and change.
- Good communication in English
- Ability to interface and negotiate with different levels of management within the organisation
- Effective organizational skills coupled with the ability to collaborate across functional areas, departments, and business units.
- Strong leadership, organisational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
- Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.