Senior Customer Consultant

Job description / Role

This role is for an experience individual to work with in the Policy Servicing Team and who will be responsible for contributing to the processing of post policy administration and handling enquiries in relation to policy servicing to meet with the agreed service level, accuracy and company requirements

- Handle incoming enquiries and servicing issues on policy servicing matters
- Handle policy servicing transactions – screening of policy servicing requests, follow up on outstanding requirements, prepare endorsement (if any) and notice to policyholders, perform quality check and maintain record of policy servicing transactions.
- Service Standard Commitment – assist to achieve the required service standard for policy servicing and claims.
- Supervise and provide training and guidance to team members.
- Problem investigation and provide feasible & fit for purpose solutions to team leader
- Act as a role model
- Ensure regulatory requirements are adhered to (including TCF, DPA and Group Data requirements
- Working towards being technically competent in all areas of policy servicing
- Assist to identify process improvement requirements and participate in user acceptance testing where applicable.
- Perform any ad-hoc projects/tasks as assigned.
- Assist in producing necessary operations reports and analysis for management information
- Participate in user acceptance testing where applicable.
- Build relationships with Sales & Relationship Consultants

Requirements

– U graduate or above; FLMI or ACS
– Post secondary or higher
– Proven experience and evidence of operating in insurance operations or policy servicing fields
– Knowledge of insurance products and operations
– Knowledge of operations and policy servicing

Skills:
– Computer literacy with working knowledge of MS office applications
– Supervisory, Training & Communication
– Policy Servicing

Desirable:
– Analytics, presentation, training
– Non medical underwriting
- Knowledge of the international protection & investment marketplace.
– Knowledge of insurance products and operations, medical underwriting
- An understanding of the product offerings of international competitors (local and offshore) and unique selling points of each.
- Interpersonal skills – ability to work in a core team to ‘get the job done’ and build effective relationships.
- Strong attention to detail

About the Company

At Horizon International we pride ourselves on delivering quality results whilst working to the highest professional and ethical standards.

We are a market leader within recruitment with extensive market knowledge and global recruitment experience. We deliver through a network that regularly takes us to the four corners of the world, negating the need to rely on the local market.

Our personalised approach ensures that our candidates are fully supported throughout the recruitment process. Whilst providing our client’s with innovative human capital solutions, enabling them to meet their strategic staffing needs.