Senior Data Product Manager

Job description / Role

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Overview of the role
This position is responsible for a portfolio of personalization and retail media products across the Al-Futtaim Group Customer Ecosystem to delight users with personalized experiences across all consumer-facing channels.

What you will do

You will be responsible for product planning and implementation throughout the product lifecycle, including gathering and prioritizing product and stakeholders' requirements, defining the product strategy and working closely with a strong team of data practitioners, marketing and other product teams to ensure the success of the personalization and retail media product portfolio.

To be more specific, you will:

- Manage a portfolio of data & ML-based products to enhance customer engagement, activation, and retention by delighting customers with personalized experiences.
- Set the roadmap and product priorities to provide users with relevant personalized experiences, while balancing out different business goals.
- Liaise and collaborate with key stakeholders and leadership to champion the personalization and retail media agenda and strategy.
- Define and track the objectives and key success measures for the team.
- Ensure that technical colleagues understand the commercial context, strategy, and product priorities necessary to manage the product and experimentation pipeline.
- Work closely with various surface owners to build personalization and ad delivery products that integrate across channels.
- Engage with technical, product, design, and business stakeholders to prioritize initiatives and deliver value to the business and users.
- Manage external agency and multiple vendor relationships as related to CRM, loyalty, and data platform management.
- Be the expert for all data-related topics and stay up to date with trends and leading technologies in the data & AI space, such as GenAI.

Required Skills to be successful
- Extensive experience working on teams that used data-driven processes to put new Machine Learning models into production, set solid metrics goals, had a successful launch, and showed continuous improvement on KPIs after the system was in production.

- Track record leading cross-functional squads of engineers and data practitioners fully adopting agile practices and methodology to deliver world-class products.
- Strong knowledge of data tech stack and tools such as SQL, Microsoft Azure, Databricks, Apache Spark, PowerBI, Azure OpenAI Studio, etc.
- Experience working in a "direct-to-consumer" environment is preferred
- Experience developing or running a brand loyalty program is preferred
- Experience working as part of a large business conglomerate operating in multiple markets is preferred

Requirements

What equips you for the role

- College degree
- 5-7 years of experience in product management and delivery of personalization solutions to enhance customer experiences.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.