Senior Facilities Supervisor

Job description / Role

Senior Facilities Supervisor

Make a difference every day

Job Opportunity

The purpose of this position is to provide support to the Facilities Manager to manage and oversee the Facilities Services for Dubai Metro. The services being provided shall be cost effective, safe and relative to the requirements of the Facility Management and Human Resource aspects of Dubai Metro.

Key accountabilities;

People accountabilities

- Supervision of different disciplines of staff (Assistant Facilities Coordinator, Receptionist, Central Support Assistant and Outsourced staff) and conduct performance reviews and disciplinary

Staff transport

- Oversee the day to day adhoc staff transport request in liaison with the staff transport service company
- Perform regular safety reviews, audits and inspections on staff transport buses on a monthly basis
- Plan and attend quarterly meeting with the staff transport providing company team leaders and provide feedback to the FM on any issues arising

Procurement and Asset Management

- Report to Facilities Manager for purchase of Facilities assets
- Day to day management of Facilities assets in the pantry areas within depots and staff Accommodation buildings
- Manage supply/issuance/stock take of stationery and office supply.

Subcontractor Management

- Support Facilities Manager to monitor the service delivery and related performance of subcontracted services and supplies
- Staff transport
- Pest Control
- Laundry (staff uniforms and mops and cloths)
- Uniform and shoe suppliers
- Confidential waste and recyclable waste services subcontractors
- Conduct inspections for all subcontractor services and prepare monthly reports based on findings and take corrective actions.
- Ensure all documentation is in order for RTA/ISO audits

Uniforms and Shoes

- Oversee the allocation of uniforms within the Uniform Stores in liaison with the Facilities Manager (including coordination and distribution of new uniforms);

Recruitment and Training

- Plan and conduct interviews for the office Assistants
- Deliver work instruction training and on the job training to the newly recruited receptionists, Assistant Facilities Coordinator and Uniform & Laundry Assistant

Financial accountabilities

- Management of service budgets, ensure expenditure is monitored against the budget,
- Liaise with Security Department in relation to Security procedures for access into Metro premises by the Facilities subcontractors
- Maintain a defects/issues log for Facilities assets within Dubai Metro premises as well as staff accommodation
- Oversee distribution of the Internal Customer Feedback Survey on a monthly basis and ensure receipt of feedback. Consolidated report to be forwarded to Facilities Manager on a monthly basis for a resolution of any high-lighted issues
- Supervise distribution of incoming mail for Rashidiya depot, and the efficient dispatch of outgoing mail to all internal and external customers

Requirements

What we are looking for in our candidates

- Customer Service - See those they interact with as customer and seeks to identify and meet needs, taking swift action to resolve issues with integrity.
- Judgement and Decision Making - Quickly recognizes and gets to grips with increasingly complex scenarios. Secures and compares information from multiple sources and exercises judgement to close the gaps in data and deal with increasing levels of ambiguity.
- Drive for Results - Is motivated to deliver results through leading large and diverse teams across functions or business units. Shows drive to make a difference across teams, community and nationally.
- Makes Decisions - Identifies and understands issues, problems and opportunities and takes action that is consistent with available facts, constraints and probable consequences.
- Drives to Deliver Through Own Team - Sets challenging goals for both self and team and works to achieve or exceed goals. Shows drive to make a difference to individuals, team and local community.
- Coaching and Developing Others - Sets clear objectives and regularly provides feedback, instruction and developmental guidance to help others excel in their current or future job responsibilities
- Supports Difference - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or background.
- Resilience - Stays focused and composed when under pressure to deliver, dealing constructively with setbacks and staying on course even when facing resistance or pressure to change.
- Lives Serco values - Trust, Care, Innovation and Innovation

Essential technical and professional skills

- Should ideally have a degree or high diploma in related.
- Must have minimum 3 years' experience within a similar position which involved working in a multifunctional facilities service environment.
- Good understanding of management processes in relation to audits, procedures and instructions and management of assets.
- Good experience in managing sub-contractors.
- Must have experience in managing a number of teams within different disciplines which includes performance reviews, leave, absence, overtime, uniforms, inductions etc.
- Thorough understanding of all aspects of safety issues.
- Excellent interpersonal and communication skills.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world and we committed to redesigning and improving these services through innovation.

Join Us

Take pride in what you do

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management. Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha. Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.